Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Brooklynn Thomas

Peoria

Summary

Accomplished Control Room Operator at Tazewell County Sheriff's Office, adept in system monitoring and emergency response. Enhanced operational efficiency by reducing response times by 20%. Proven problem-solving abilities and effective communication skills fostered a collaborative work environment. Recognized for adaptability and proactive approach in high-pressure situations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Control Room Operator

Tazewell County Sheriff's Office
Peoria, IL
09.2025 - Current
  • Monitored real-time data feeds to ensure efficient response to emergency situations.
  • Operated communication systems for seamless coordination with law enforcement and emergency services.
  • Analyzed incoming calls for urgency and dispatched appropriate units promptly.
  • Maintained detailed logs of incidents and activities for operational continuity and reporting accuracy.
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
  • Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
  • Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
  • Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
  • Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
  • Reported complex issues and conditions to management for specialized diagnosis and repair.
  • Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
  • Observed and reported behaviour’s that one would need to report to command’s attention in regards to imates or other emergency situations
  • Operated door controls along with utilities such as lights, and speakers, directing officers in the correct directions

Retail Manager

CVS Pharmacy
Bartonville, IL
2025 - 2025
  • Supervised team operations to ensure adherence to quality and safety standards.
  • Developed and implemented process improvements to enhance workflow efficiency.
  • Trained new employees on operational protocols and best practices.
  • Coordinated inventory management to optimize stock levels and reduce waste.
  • Conducted regular performance evaluations to identify training needs and promote growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Front Desk Receptionist

Hampton Inn By Hilton
Peoria, IL
2024 - 2025
  • Enhanced shopping experience, provided product information and location assistance.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Greeted and assisted guests during check-in and check-out processes, ensuring positive experiences.
  • Managed phone calls, responding to inquiries and providing information about hotel services.
  • Maintained front desk operations by organizing reservations and confirming guest details accurately.
  • Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
  • Processed payments and handled cash transactions efficiently, ensuring accuracy in financial reporting.
  • Assisted guests with special requests, resolving issues promptly to enhance satisfaction levels.
  • Utilized booking systems to update reservations, managing changes while maintaining data integrity.
  • Implemented improved front desk procedures that streamlined operations and reduced wait times for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Organized, maintained and updated information in computer databases.
  • Collected Type payments, processed transactions and updated relevant records.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.

Cashier

Kroger
Peoria, IL
2023 - 2024
  • Processed customer transactions efficiently and accurately at point of sale.
  • Assisted in inventory management by restocking shelves and organizing products.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness of checkout area to ensure a welcoming environment for customers.
  • Operated cash register and handled payment processing using electronic systems.
  • Collaborated with team members to optimize workflow during peak hours.
  • Adapted quickly to changing demands during busy shopping periods, ensuring smooth operations.
  • Supported training of new cashiers in company policies and customer service standards.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Reduced processing errors by meticulously following transaction procedures.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Operated cash register to record transactions accurately and efficiently.
  • Increased sales of promotional items by informing customers about current offers.

Cashier

Bath & Body Works
Peoria, IL
2023 - 2024
  • Collaborated with cross-functional teams to align goals and streamline communication.
  • Analyzed operational data to identify trends and recommend strategic initiatives.
  • Led team meetings to discuss performance metrics and address challenges proactively.
  • Cross-trained existing employees to maximize team agility and performance.
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer, ensuring all funds accounted for.
  • Assisted customers in selecting products and offered recommendations.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Organized product displays to promote seasonal promotions effectively.
  • Monitored inventory levels and restocked shelves to maintain product availability.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Childcare Floater

Salvation Army Daycare
Peoria, IL
2023 - 2023
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted and assisted guests during check-in and check-out processes, ensuring positive experiences.
  • Managed phone calls, responding to inquiries and providing information about hotel services.
  • Supervised children during activities, ensuring safety and engagement.
  • Assisted in implementing daily lesson plans and educational activities.
  • Communicated effectively with parents regarding children's progress and needs.
  • Adapted to various classroom settings, maintaining a positive learning environment.
  • Collaborated with staff to promote inclusive practices for diverse children's needs.
  • Organized supplies and resources for group activities, enhancing overall efficiency.
  • Monitored behavior, fostering social skills and conflict resolution among children.
  • Supported staff in maintaining cleanliness and organization of childcare facilities.
  • Contributed to a culturally inclusive learning environment by incorporating diverse materials, stories, and discussions into daily lessons.
  • Served as a reliable resource for parents seeking advice or information about child development milestones or challenges faced at home or school.
  • Assisted lead teachers in managing classroom behavior, resulting in a more focused and productive environment for all students.
  • Provided one-on-one support to children with special needs, ensuring their successful integration into the group setting.
  • Promoted language development among non-native English speakers by integrating vocabulary-building exercises throughout daily routines.
  • Monitored student progress through regular assessments, adapting instructional techniques as needed based on individual needs and abilities.
  • Contributed to a positive learning environment by consistently exhibiting patience, empathy, and professionalism in all interactions with children.
  • Supervised outdoor playtime to ensure the safety and well-being of all children while fostering physical development through active play.
  • Encouraged healthy social development among students through group play, conflict resolution strategies, and modeling appropriate behaviors.
  • Enhanced children''s learning experience by incorporating age-appropriate games and activities into daily routines.
  • Collaborated closely with fellow staff members to create engaging lesson plans that catered to diverse learning styles.
  • Assisted in the preparation and distribution of nutritious snacks and meals, promoting healthy eating habits among students.
  • Supported the planning and execution of educational field trips, enhancing children''s understanding of real-world applications of learned concepts.
  • Implemented creative approaches to teaching core subjects, resulting in higher levels of student engagement and retention of material presented.
  • Provided constructive feedback on student performance to lead teachers, allowing for targeted improvements in lesson delivery and content.
  • Participated actively in ongoing professional development opportunities to stay current on best practices in early childhood education.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Implemented daily routines and activities to stimulate and engage children.
  • Restocked supplies and personal hygiene products for use by students.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Kept children between ages of Number and Number safe and secure with vigilant oversight.
  • Promoted learning and social development through structured and unstructured playtime.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Maintained a clean and safe classroom environment, adhering to strict health and safety guidelines at all times.
  • Developed strong relationships with parents and guardians, fostering open communication regarding child progress and concerns.
  • Facilitated smooth transitions between activities by preparing materials in advance and efficiently managing time.
  • Maintained accurate records of attendance, meals, and daily activities for each child, ensuring compliance with state regulations.
  • Documented children's growth and development.
  • Created and implemented activities to promote language development.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Logged information regarding naps, feedings, and any medications administered.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Assisted in potty training and toilet hygiene.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Responded to inquiries from parents and guardians.
  • Encouraged children's emotional and social development.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Provided support and guidance to children in conflict resolution.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

Cashier

McDonald's
Peoria, IL
2022 - 2023
  • Supervised children during activities, ensuring safety and engagement.
  • Assisted in implementing daily lesson plans and educational activities.
  • Communicated effectively with parents regarding children's progress and needs.
  • Adapted to various classroom settings, maintaining a positive learning environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of workstations to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and service standards.
  • Provided exceptional customer service, resolving inquiries and complaints effectively.
  • Managed cash drawer, ensuring accuracy in daily cash handling procedures.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Adhered to safety and sanitation guidelines to maintain compliance with health regulations.
  • Upsold menu items, contributing to increased sales through effective communication skills.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Welcomed customers and helped determine their needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

GED - Nursing

Illinois Central College
East Peoria, IL

Skills

  • System monitoring
  • Proactive approach
  • Radio communications
  • Incident reporting
  • Security camera monitoring
  • Remote troubleshooting
  • Alarm management
  • Emergency response
  • Process control
  • Stress tolerance
  • Shift handover
  • Situational awareness
  • Telephone switchboard operation
  • Regulatory compliance
  • Process safety
  • Documentation
  • Data entry
  • Documentation skills
  • Inspection skills
  • Controls monitoring
  • Safety reporting
  • Pressure monitoring
  • Preventive Maintenance
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team management
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Professionalism
  • Operational procedures

Affiliations

Big Daddy Cab Co.

My fathers family owned and operated business

Certification

I am currently CPR certified

Timeline

Control Room Operator

Tazewell County Sheriff's Office
09.2025 - Current

Retail Manager

CVS Pharmacy
2025 - 2025

Front Desk Receptionist

Hampton Inn By Hilton
2024 - 2025

Cashier

Kroger
2023 - 2024

Cashier

Bath & Body Works
2023 - 2024

Childcare Floater

Salvation Army Daycare
2023 - 2023

Cashier

McDonald's
2022 - 2023

High School Diploma -

Penn Foster Career School

GED - Nursing

Illinois Central College

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Brooklynn Thomas