Brooklyn Scribner
Sibley
Summary
Dynamic and results-driven Optician with a proven track record at CU Eyecare, excelling in customer service and optical measurements. Skilled in verifying prescriptions and adept at fostering patient relationships, ensuring satisfaction and loyalty. Recognized for exceptional communication and problem-solving abilities, consistently delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Optician
CU Eyecare
08.2024 - Current
- Measured seg heights and pupillary distance customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained safe, clean and organized environment to increase patient comfort.
Crew Trainer
McDonald’s
09.2022 - 07.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Head Lifeguard
Gibson Area Pool
08.2021 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Sales Associate
Black and White Confections
09.2021 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
GCMS Highschool
Gibson City, IL05.2024
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Retail sales
- Supply management
- Appointment scheduling
- Analytical thinking
- Active listening
- Time management
- Verifying prescriptions
- Patient testing
- Excellent communication
- Decision-making
- Work order preparation
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Patient confidentiality
- Prescription verification
Timeline
Optician
CU Eyecare
08.2024 - Current
Crew Trainer
McDonald’s
09.2022 - 07.2024
Sales Associate
Black and White Confections
09.2021 - 08.2022
Head Lifeguard
Gibson Area Pool
08.2021 - 07.2023
High School Diploma -
GCMS Highschool
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