Brooklyn Kemphues
Champaign
Summary
Versatile and dynamic professional with a proven track record at Napleton’s Auto Park of Urbana, excelling in customer service and strong communication. Proven track record of exceeding sales targets, fostering strong client relationships, and providing unique solutions for clients. Achieved significant productivity enhancements by leveraging Microsoft Office skills and fostering team growth.
Overview
3
3
years of professional experience
Work History
Service Advisor
Napleton’s Auto Park of Urbana
08.2024 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent communication skills between customer requests and technician results.
Front of House Employee
Martinelli’s Market
06.2024 - 09.2024
- Helped guests at tables when in need of assistance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Insurance Agent
Freeway Insurance
10.2023 - 06.2024
- Maintained high standards of customer service by building relationships with clients.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Prepared and presented insurance quotes to clients.
Barista Trainer
Starbucks
08.2021 - 11.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Developed job-specific competencies and performance standards.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Shift Manager
Aeropostale
12.2022 - 10.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Demonstrated strong leadership skills by motivating and guiding team members towards achieving departmental goals.
Education
Associate - Social Work
Parkland College
Champaign, IL12.2024
Associate - Business Administration
Parkland College
Champaign, IL12.2024
Skills
- Customer Service
- Strong Communication
- Sales
- Negotiation
- Microsoft Office
- Underwriting
Timeline
Service Advisor
Napleton’s Auto Park of Urbana
08.2024 - Current
Front of House Employee
Martinelli’s Market
06.2024 - 09.2024
Insurance Agent
Freeway Insurance
10.2023 - 06.2024
Shift Manager
Aeropostale
12.2022 - 10.2023
Barista Trainer
Starbucks
08.2021 - 11.2023
Associate - Social Work
Parkland College
Associate - Business Administration
Parkland College
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