Brooklyn Flaishaker
Roselle
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
La Hacienda De Roselle
03.2022 - 09.2024
- Demonstrated strong multitasking skills by handling telephone calls while seating guests and maintaining a clean work environment seamlessly.
- Handled high-pressure situations, managing multiple tasks simultaneously while maintaining a calm and collected demeanor.
- Answered customer questions about hours, seating, pricing, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Restaurant Hostess and Barista
Southern Cafe
01.2024 - 03.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Lead Singer
The Voodoo Dolls
01.2020 - Current
- Streamlined communication among band members by implementing effective systems for sharing information about upcoming gigs or creative projects.
- Efficiently managed rehearsal schedules for optimal productivity and performance readiness.
- Booked events through communicating with a variety of different restaurants and bars.
- Expanded fan base through managing our social media pages, consistently posting events and promoting the individual work of each member.
Education
Bachelor of Arts - Communications Studies
DePaul University
Chicago, IL06-2028
High School Diploma -
James B Conant High School
Hoffman Estates, IL05-2024
Skills
- Leadership qualities
- Communication skills
- Customer service
- Phone etiquette
- Cleaning and sanitation
- Guest engagement
- Payment processing
- Server support
- POS system handling
- Table assignment
- Beverage preparation
- Price and menu memorization
Timeline
Restaurant Hostess and Barista
Southern Cafe
01.2024 - 03.2024
Restaurant Hostess
La Hacienda De Roselle
03.2022 - 09.2024
Lead Singer
The Voodoo Dolls
01.2020 - Current
Bachelor of Arts - Communications Studies
DePaul University
High School Diploma -
James B Conant High School
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