Brooklin Bishop
Peoria
Summary
Dynamic Customer Service Representative with a proven track record at Owens Ice Center, excelling in problem resolution and relationship building. Demonstrated adaptability and administrative support prowess, enhancing team productivity and customer satisfaction. Mastered typing proficiency and customer relations, ensuring efficient and positive experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Owens Ice Center
02.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Education
Associate of Arts - Communications
Illinois Central College
East Peoria, IL05-2024
Skills
- Customer relations
- Positive and professional
- Call center procedures
- Administrative support
- Adaptability and flexibility
- Problem resolution
- Relationship building
- Typing proficiency
Timeline
Customer Service Representative
Owens Ice Center
02.2023 - 08.2024
Associate of Arts - Communications
Illinois Central College
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