Brooke Williams
Chicago
Summary
Professional in emergency medical services, equipped with hands-on experience and readiness for critical scenarios. Strong focus on team collaboration and adaptability, ensuring consistent and reliable performance. Competent in patient care, medical protocols, and emergency response, with proven ability to manage high-pressure situations effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Lifeguard
The Salvation Kroc Center
07.2022 - Current
- Surveillance swimmers to ensure safety while swimming, assisting with rescues following American Red Cross expectations and proper techniques/rescues, and working with paramedics upon arrival.
- Attending meetings that pertain to important information about aquatics and assist with setting up scheduled times for specific terms of the programs. Answering phone calls pertaining to the pool schedule, available classes, and promoting private lessons.
- Communicate and problem-solve incidents in and out of the pool in response to emergencies and clarify the rules and policies of the building and pool area.
- Coaching the Might Kroc’s age group kids and Masters Swim Team with the techniques from my youth and collegiate years.
- Supervising four to eight lifeguards to ensure the safety of patrons and overseeing pool operations, assisting when needed to enforce the rules and defuse conflicts between upset patrons and lifeguards. Analyzing the ability and well-being of the lifeguards on duty to encourage proper surveillance of swimmers.
- Lifeguard (promoted to Lead Lifeguard 2024)
Chiropractic Assistant
Universal Wellness Source
08.2024 - 06.2025
- Managed patient scheduling to optimize clinic workflow and enhance patient experience.
- Assisted chiropractors during procedures, ensuring patient comfort and adherence to protocols.
- Educated patients on treatment plans and self-care techniques for improved recovery outcomes.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Lead Chiropractic Assistant
Ravenswood Chiropractic and Wellness Center
06.2023 - 01.2024
- Provided excellent customer service by assessing patients' condition and vitals before a doctor’s examination and understanding insurance co-pays, co-insurance, deductibles, and out-of-pocket max.
- Properly ordering equipment, event coordinating holidays/birthdays/fundraisers within the clinic, inputting clinic statistics daily, performing record keeping and file maintenance tasks.
- Executed patient treatment plans according to the physician’s recommendations by being cross-trained for physical therapy, front desk/administration, and modalities such as ultrasound, stem, and radial shockwave.
- Grew extensive knowledge of Microsoft Teams, Microsoft Office, and Microsoft Word while researching to increase the clinic’s patient intake.
- Gained the ability to work in a fast-paced environment to prevent bottlenecking and long waiting periods for patient treatments.
- Quickly understanding ChiroTouch programming for patients to check in and out of the clinic, answering the phones and making payments, rescheduling and scheduling multiple appointments between different physicians, verifying and authorizing insurance, and adequately scanning and organizing patient information with the HIPPA standards.
- Chiropractic Assistant (promoted to Lead Chiropractic Assistant)
Graduate Assistant
Olivet Nazarene University
07.2022 - 06.2023
- Properly implementing and supervising exercises specific to the athletes' abilities through proper training and program schedule, according to the National Strength and Conditioning Association, emphasizing programming on injury prevention and performance enhancement of student-athletes.
- Analyzed the athletes’ nutrition and proper technique for the weight room and pool area to prevent injuries from occurring and ensure the swimmer times were by the National qualifying times as well as their gains. Demonstrating and monitoring proper techniques such as power and strength training, Olympic lifts, speed/movement skills, flexibility, and conditioning.
- Assist the head coach in organizing room assignments, food orders for away meets, swimming gear, equipment, budgeting, and recruiting.
- Great problem-solving skills for swimmers who encountered conflicts and promoted a good and healthy team environment.
Mate Lifeguard
Chicago Park District
06.2016 - 08.2021
- Supervise swimmers to ensure that they are swimming within the safety protocols and assist people who may have ventured too far or are in imminent danger according to the American Red Cross standards and policies.
- Ability to work with other lifeguards during in-service training to ensure a healthy work environment and provide understandable communication to the needs when dealing with emergencies and responding promptly.
- Supervising three to five lifeguards to ensure the safety of patrons and overseeing pool operations, assisting when needed to enforce the rules and defuse conflicts between upset patrons and lifeguards. Analyzing the ability and well-being of the lifeguards on duty to encourage proper surveillance of swimmers.
- Lifeguard (promoted to Lifeguard Mate – Summer 2018)
Cashier
Marquette Park Golf Course
05.2020 - 08.2020
- Worked with concessions to meet the company quotas and provided people with golfing needs.
- Quickly understood the usage of the programming within the computer system and ensured that all options were functional before opening.
- Taking leadership in ensuring no cutting or repeating the course to ensure a healthy course flow between golfers while maintaining a clean cart and golf areas.
- Enforced COVID-19 protocols according to the CDC and the company in hopes of reducing the spread of infection between the usages of golfers.
- Properly counted and handled money and provided proper change to promote customer trust and keep the cash draw accurate.
Education
Masters in Business Administration - Healthcare
Olivet Nazarene University
Bourbonnais, IL05-2025
Bachelor of Science - Exercise Science: Kinesiology
King University
Bristol, TN01.2022
Skills
- National EMS Certification
- Certified in CPR/First-aid/AED/Bloodborne Pathogens by American Red Cross
- Certified in CPR by American Heart Association
- Teamwork and collaboration
Certification
- EMT - Certified Emergency Medical Technician Basic 2026
- CPR/First-Aid/Bloodborne Pathogens/AED/Waterfront Rescues, American Red Cross - 2025
- CPR/AED, American Heart Association - 2025
- DCFS Mandatory Reporter - 2025
Timeline
Chiropractic Assistant
Universal Wellness Source
08.2024 - 06.2025
Lead Chiropractic Assistant
Ravenswood Chiropractic and Wellness Center
06.2023 - 01.2024
Graduate Assistant
Olivet Nazarene University
07.2022 - 06.2023
Lead Lifeguard
The Salvation Kroc Center
07.2022 - Current
Cashier
Marquette Park Golf Course
05.2020 - 08.2020
Mate Lifeguard
Chicago Park District
06.2016 - 08.2021
Bachelor of Science - Exercise Science: Kinesiology
King University
Masters in Business Administration - Healthcare
Olivet Nazarene University