Brooke Waughtel
Canton
Summary
Dedicated professional with a strong work ethic and excellent communication skills. Compassionate and detail-oriented with a background in supporting therapeutic and administrative operations within behavioral health and rehabilitation settings. Experience in coordinating patients, maintaining accurate records, and facilitating communication between clinical staff and clients to ensure a safe, supportive, and empowering environment. Adept at handling sensitive information with discretion, fostering trust, and contributing to a trauma-informed, client-centered approach to recovery. Committed to promoting dignity, respect, and holistic healing for individuals recovering from drug and alcohol addictions.
Overview
8
8
years of professional experience
Work History
Residential House Cleaner/Owner/Operator
All Washed Up Cleaning Services
Canton
01.2023 - Current
- Communicated effectively with clients to understand specific cleaning needs and preferences.
- Maintained a high standard of cleanliness in kitchens, bathrooms, and living areas.
- Managed time effectively to complete daily cleaning tasks within scheduled hours.
- Adapted cleaning strategies based on varying client requirements and home layouts.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
Internship Student
New Leaf
Peoria
12.2025 - 05.2026
- Facilitated workshops on coping strategies and life skills for recovering individuals.
- Conducted individual and group counseling sessions for clients with addiction issues.
- Provided crisis intervention services to clients in need of immediate assistance.
- Provided referrals and linkage to community resources such as housing assistance, employment opportunities.
- Assisted in developing aftercare plans for discharged clients to ensure successful reintegration into the community.
- Advocated for community resources to support clients' recovery journeys and reintegration efforts.
- Encouraged clients to take responsibility for their recovery process by participating in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
Waitress
Elm Street Cafe
Canton
08.2018 - 04.2024
- Took and placed food and beverage orders accurately and promptly.
- Communicated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on procedures and best practices.
- Resolved customer inquiries and issues efficiently, enhancing overall dining experience.
- Managed cash register and processed payments accurately at end of service.
- Set up tables, ensuring proper arrangement for events and special occasions.
- Cultivated positive relationships with regular customers through engaging conversation.
- Addressed customer complaints and concerns promptly to ensure satisfaction.
Education
DACT CADC Training -
Illinois Central College, Peoria, IL.
Peoria, IL05-2026
Some College (No Degree) - Associate of Applied Science (Not yet obtained)
Spoon River College
Canton, IL.Skills
- Substance abuse education
- Relapse prevention
- Client advocacy
- Assessment skills
- Group facilitation
- Good communication skills
- Team-oriented
- Very adaptable
- Organizational skills
- Time management
- Problem resolution
- Stress management techniques
- Empathy development
- Multicultural competence
- Self-awareness
- Professional demeanor
- Great work ethic
References
References available upon request.
Timeline
Internship Student
New Leaf
12.2025 - 05.2026
Residential House Cleaner/Owner/Operator
All Washed Up Cleaning Services
01.2023 - Current
Waitress
Elm Street Cafe
08.2018 - 04.2024
DACT CADC Training -
Illinois Central College, Peoria, IL.
Some College (No Degree) - Associate of Applied Science (Not yet obtained)
Spoon River College