Brooke Scrivner
Elburn
Summary
Proven ability to create welcoming environments and build strong customer relationships. Adept at problem-solving and time management, ensuring customer satisfaction, and efficiency within the workplace. Determined to enhance experiences for both customers and children. Well-versed in working with kids, adults, and the elderly. Lastly, a highly motivated student!
Overview
4
4
years of professional experience
Work History
To-Go Server
Chili's Restaurant
Naperville
02.2025 - Current
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Welcomed and thanked guests to demonstrate appreciation for choosing Chili's.
- Interacting with customers via phone calls and in person.
- Acting as a customer service representative when applicable.
- Create a welcoming environment for the customers, for those calling in or arriving to pick up their order.
- Morning prepping and closing cleanup. This consists of either making sure everything is stocked, or ensuring everything is clean and put away at closing time.
Nanny
Family
Genoa
02.2025 - Current
- Monitored children's behavior, health, and physical, emotional, and mental development.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Maintained a steady line of communication with the parents to ensure that the kids were properly taken care of.
Nanny
Family
Schaumburg
07.2021 - 01.2024
- I was responsible for transporting the children to and from school, or their extracurricular activities.
- In preparation for school and other activities, I made snacks and meals for each of the children.
- Light housework, as needed, to keep the home clean and refreshed for when the parents arrive home.
- It was also a part of the job to help with clothing and hair, again, as needed.
- Supervise their studies to make sure they are proficient in their learning.
- Communicate regularly with the parents.
Drive up and Go
Jewels Osco
South Elgin
01.2021 - 03.2021
- Shopping for customers' online orders.
- Bagging the items and placing them into the correct coolers until it was time for pickup.
- Taking groceries out to the car for the customers and providing a welcoming attitude as we assisted in loading them into their vehicle.
Education
High School Diploma -
South Elgin Highschool
South Elgin05-2023
Some College (No Degree) - Pursuing Bachelors of Psychology And Social Work
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Order confirmation
- Customer service
- Menu knowledge
- Food safety
- Communication skills
- Customer relationship
- Problem solving
- Task prioritization
- Time management
- Adaptability
- Working with kids
Timeline
To-Go Server
Chili's Restaurant
02.2025 - Current
Nanny
Family
02.2025 - Current
Nanny
Family
07.2021 - 01.2024
Drive up and Go
Jewels Osco
01.2021 - 03.2021
High School Diploma -
South Elgin Highschool
Some College (No Degree) - Pursuing Bachelors of Psychology And Social Work
University of Illinois At Urbana-Champaign
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