Brooke Papin
Grayslake
Summary
Encouraging professional and analytical problem solver, with talents for planning, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Known for adaptability, creativity, and a results oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
GiGi's Playhouse
Hoffman Estates, IL
04.2024 - 08.2025
- Oversaw day-to-day operations of the Playhouse serving individuals with Down syndrome, ensuring a positive, inclusive, and efficiently run environment for families, volunteers, and donors.
- Completed administrative tasks including facility upkeep, supply inventory, and front-of-house operations, maintaining a professional and welcoming atmosphere.
- Managed data in Salesforce, including event registrations, volunteers, program participation, and monthly reporting information.
- Managed volunteer recruitment and coordination in the including onboarding, background checks, training, and ongoing communication.
- Designed flyers and digital content using Canva and WordPress. Created email newsletters; to send on schedule and as needed, and maintained a strong presence across social media platforms.
- Updated and managed the local Playhouse website and online calendar to reflect current programming and events.
- Connected with local businesses and organizations to create fundraising initiatives, maintaining relationships for future opportunities.
- Managed inventory and created supply chain operations to decrease ordering costs and streamline outdated processes.
Game Day Promotions Intern
Western Michigan University
Kalamazoo, MI
01.2019 - 12.2023
- Enhanced game day atmosphere by executing engaging promotional events, resulting in increased fan attendance and heightened gameday excitement.
- Maintained knowledge of current promotions.
- Oversaw mascot engagement with students and fans.
- Bridged gaps between student team and athletics department, helping ensure communication and team efficiency.
- Implemented social media strategies that boosted online interactions, leading to measurable improvements in fan participation and program visibility.
- Established relationships with WMU athletics and student organizations on campus.
Director of Gameday Operations
Kalamazoo Galaxy
Kalamazoo, MI
01.2023 - 08.2023
- Created game day scripts and organized staff to prepare for game day operations.
- Created internal workflows and outlined new organizational roles.
- Orchestrated game day operations, enhancing event execution and ensuring a seamless experience for attendees.
- Cultivated partnerships with vendors and donors, leading to increased sponsorship opportunities and community engagement.
- Recruited and trained staff, fostering a cohesive team environment that strengthened communication and operational success.
Assistant Manager
Totally Brewed Cafe
Kalamazoo, MI
01.2021 - 05.2022
- Managed inventory, staff, and customer service operations.
- Supported hiring, onboarding, and training processes.
- Oversaw daily operations, enhancing customer satisfaction and driving repeat business through effective service management.
- Implemented a community outreach strategy, significantly increasing brand visibility and local customer engagement.
Education
Bachelors Degree - Sports Management
Western Michigan University
Kalamazoo, MI12.2023
Skills
- Data management
- Digital Marketing
- Community Outreach/Engagement
- Customer relationship management (CRM)
- Event Planning
- Exceptional customer service
- Developing relationships
Timeline
Operations Manager
GiGi's Playhouse
04.2024 - 08.2025
Director of Gameday Operations
Kalamazoo Galaxy
01.2023 - 08.2023
Assistant Manager
Totally Brewed Cafe
01.2021 - 05.2022
Game Day Promotions Intern
Western Michigan University
01.2019 - 12.2023
Bachelors Degree - Sports Management
Western Michigan University