Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Kassal

Health Wellness Representative
Lombard

Summary

Dynamic professional with a proven track record, excelling in customer service and salesmanship. Known for fostering positive client relationships and effectively resolving complaints. Outgoing and patient, I leverage clear communication to enhance customer experiences and drive engagement, consistently exceeding sales targets through teamwork and dedication.

Overview

8
8
years of professional experience

Work History

Hyperwellness Representative

Restore Hyper Wellness
04.2024 - Current
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Exceeded sales targets through diligent team work ethic.
  • Communicated with clients via telephone and written correspondence regarding memberships and general information.

Bartender

Punkys Pub, O'neills Pub, Fitz's Pub
09.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Create and host events to ensure engagement and attendance for customers.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Princess Party Entertainer

Fairytale Entertainment
08.2017 - 06.2022


  • Maximized audience engagement through storytelling, singing, and balloon animals.
  • Perfected each princess character to heighten the experience for all attendees.
  • Developed custom party packages to meet individual client and each individual character.

Box Office Associate

Western Illinois University
08.2021 - 05.2022
  • Managed financial transactions accurately, ensuring proper handling of cash and credit cards.
  • Assisted patrons with special seating requests or accommodations, providing a comfotable experience for all guests.


Special Needs Camp Counselor

NEDSRA
05.2018 - 08.2019
  • Enhanced camper experience by developing and implementing individualized care plans for each child.
  • Encouraged camper participation by designing engaging recreational programs tailored specifically for individuals with varying abilities.
  • Provided emotional support and guidance to campers during times of crisis.


Education

Bachelor of Fine Arts - Musical Theatre

Western Illinois University
Macomb, IL
05-2022

Skills

Host for karaoke events

Organize charity events

Customer service

Outgoing personality

Patience and tolerance

Clear and effective communication

Salesmanship

Timeline

Hyperwellness Representative

Restore Hyper Wellness
04.2024 - Current

Bartender

Punkys Pub, O'neills Pub, Fitz's Pub
09.2022 - Current

Box Office Associate

Western Illinois University
08.2021 - 05.2022

Special Needs Camp Counselor

NEDSRA
05.2018 - 08.2019

Princess Party Entertainer

Fairytale Entertainment
08.2017 - 06.2022

Bachelor of Fine Arts - Musical Theatre

Western Illinois University
Brooke KassalHealth Wellness Representative