Brooke Kassal
Health Wellness Representative
Lombard
Summary
Dynamic professional with a proven track record, excelling in customer service and salesmanship. Known for fostering positive client relationships and effectively resolving complaints. Outgoing and patient, I leverage clear communication to enhance customer experiences and drive engagement, consistently exceeding sales targets through teamwork and dedication.
Overview
8
8
years of professional experience
Work History
Hyperwellness Representative
Restore Hyper Wellness
04.2024 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded sales targets through diligent team work ethic.
- Communicated with clients via telephone and written correspondence regarding memberships and general information.
Bartender
Punkys Pub, O'neills Pub, Fitz's Pub
09.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Create and host events to ensure engagement and attendance for customers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Princess Party Entertainer
Fairytale Entertainment
08.2017 - 06.2022
- Maximized audience engagement through storytelling, singing, and balloon animals.
- Perfected each princess character to heighten the experience for all attendees.
- Developed custom party packages to meet individual client and each individual character.
Box Office Associate
Western Illinois University
08.2021 - 05.2022
- Managed financial transactions accurately, ensuring proper handling of cash and credit cards.
- Assisted patrons with special seating requests or accommodations, providing a comfotable experience for all guests.
Special Needs Camp Counselor
NEDSRA
05.2018 - 08.2019
- Enhanced camper experience by developing and implementing individualized care plans for each child.
- Encouraged camper participation by designing engaging recreational programs tailored specifically for individuals with varying abilities.
- Provided emotional support and guidance to campers during times of crisis.
Education
Bachelor of Fine Arts - Musical Theatre
Western Illinois University
Macomb, IL05-2022
Skills
Host for karaoke events
Organize charity events
Customer service
Outgoing personality
Patience and tolerance
Clear and effective communication
Salesmanship
Timeline
Hyperwellness Representative
Restore Hyper Wellness
04.2024 - Current
Bartender
Punkys Pub, O'neills Pub, Fitz's Pub
09.2022 - Current
Box Office Associate
Western Illinois University
08.2021 - 05.2022
Special Needs Camp Counselor
NEDSRA
05.2018 - 08.2019
Princess Party Entertainer
Fairytale Entertainment
08.2017 - 06.2022
Bachelor of Fine Arts - Musical Theatre
Western Illinois University