Brooke Hilliard
Shiloh
Summary
Dynamic Parts Manager with a strong background in automotive parts management. Skilled in developing strategic sourcing strategies and leading cross-functional teams to drive operational efficiency and improve customer satisfaction metrics.
Overview
7
7
years of professional experience
Work History
Parts Manager
Auffenberg CDJR
12.2025 - Current
- Managed inventory levels to ensure optimal stock availability and reduce backorders.
- NADA Parts manager advanced training certified
- NADA leadership training certified
- MOPAR, NISSAN, KIA, FORD, MAZDA, VW Experience
- Assisted in maintaining accurate parts catalog and pricing information for customer inquiries.
- Coordinated with suppliers to facilitate timely delivery of automotive parts and accessories.
- Trained new staff on inventory management systems and best practices for parts handling.
- CDK Based
- Monitored sales trends to identify high-demand items and adjust inventory accordingly.
- Implemented organized storage solutions to enhance retrieval efficiency within parts department.
- Supported team initiatives aimed at improving service quality and customer satisfaction metrics.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Parts Director Assistant
Auffenberg Dealer Group
01.2024 - 12.2024
- Over 1 yr, I filled in when a parts counter person called in our 8 stores.
- I gained experience at Nissan, Ford, Kia, Mazda, VW, Mopar, Fixed OPS, dispatch over 1 yr.
- CDK based
- Developed and implemented strategic sourcing strategies for cost-effective procurement of parts.
- Led cross-functional teams to enhance operational efficiency and streamline supply chain processes.
- Analyzed sales trends to forecast demand and adjust inventory levels accordingly.
Parts Advisor
Auffenberg Nissan
06.2019 - 01.2023
- Provided exceptional customer service and promptly addressed inquiries regarding parts availability and pricing.
- Managed inventory levels effectively, ensuring timely restocking of high-demand automotive parts.
- Collaborated with technicians to identify necessary parts for vehicle repairs, enhancing workflow efficiency.
- Utilized dealership management software to track orders and maintain accurate records of parts transactions.
- CDK based
- Nissan certified
- Mainly Wholesale, very experience in wholesale.
- Developed strong vendor relationships to negotiate favorable terms and improve supply chain processes.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Education
High School Diploma -
Ofallon Township High School
O'Fallon, ILSkills
- Mopar parts management
- Mopar Certified 1 yr, ongoing
- Parts Director Assistant
- Nissan certification, 5 years, ongoing
- NADA Parts manager advance training
- NADA Leadership training
- Dealer Pro Parts/Service manager training 2 Yrs
- Wholesale for 4 years at Nissan
- Nissan, Kia, Ford, Mazda, VW, CDJR experience
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Forklift operation
- CDK Bases
Accomplishments
NADA Parts manager Advanced training, Graduated
NADA leadership training, Graduated
DealerPro Parts/Service manager training, 3 classes
Forklift Certified
Nissan, Ford, Kia, Mazda, VW, Mopar experience
CDK Certified
Scan gun
Parts manager
Parts Advisor
Inventory management
Excel certified
Nissan certified, 5 yrs, ongoing
Mopar Certified, 1 yr, ongoing
Timeline
Parts Manager
Auffenberg CDJR
12.2025 - Current
Parts Director Assistant
Auffenberg Dealer Group
01.2024 - 12.2024
Parts Advisor
Auffenberg Nissan
06.2019 - 01.2023
High School Diploma -
Ofallon Township High School