Brooke Benson
Port Byron
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
15
15
years of professional experience
Work History
Correctional Office Assistant
Lake Land College
10.2023 - 09.2025
- Supported daily office operations through efficient document management and filing.
- Assisted in scheduling / attending monthly meetings in accordance to the IDOC ABE department.
- Maintained office supplies inventory and coordinated procurement processes.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track Student information.
- Assisted with onboarding of new students.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing. Such as; Transcripts and Contracts.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Operate standard Office equipment such as; computer, copier, multiline phone and
- Attend annual IDOC safety & CPR training
Dog Groomer
Bed Bath & Biscuit
04.2010 - 09.2023
- Provided high-quality grooming services, ensuring pet comfort and safety.
- Maintained cleanliness of grooming tools and work area to uphold hygiene standards.
- Communicated with pet owners to understand specific grooming needs and preferences.
- Assisted in managing scheduling and appointments for grooming sessions efficiently.
- Collaborated with team members to enhance workflow and customer satisfaction.
- Resolved client concerns promptly, fostering positive relationships with pet owners.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Maintain vet records
Education
Associate of Science - Psychology
Scott Community College
Davenport, IAHigh School Diploma -
Riverdale Senior High School
Port Byron, ILSkills
- Customer service
- Time management
- Data entry
- Administrative support
- Mail handling
- Office management
- File maintenance
- Appointment scheduling
- Clerical support
- Documentation and reporting
- Bookkeeping
- Invoice processing
Timeline
Correctional Office Assistant
Lake Land College
10.2023 - 09.2025
Dog Groomer
Bed Bath & Biscuit
04.2010 - 09.2023
Associate of Science - Psychology
Scott Community College
High School Diploma -
Riverdale Senior High School