BROOKE BARTGEN
Thomson
Summary
Dynamic professional with extensive experience in sales and technical support at VIPDesk Connect. Proven ability in customer service and technical troubleshooting, enhancing client satisfaction. Skilled in Salesforce and Zendesk, with a strong background in data management and account oversight. Adept at training teams and streamlining processes for optimal performance.
Overview
13
13
years of professional experience
Work History
Sales and Technical Support
VIPDesk Connect
11.2014 - Current
- Sales
- Technical Support
- Performance review
- Back Office Management
- Customer service via email
- Social media/escalations rep
- Worked on reviews/ surveys
- Shipping and warehouse forms
- Customer service live chat support
- Answered all telephone inquiries
- Salesforce and Zendesk experience
- Shopify refund and cancellation management
- Trained others on working social media/ reviews and shipping docs
Work Orders
Michigan Realty Solutions
Richmond
12.2013 - 12.2014
- Account management
- Scheduled Route Planning
- Excel and Microsoft Office
- Data processing and Marketing
- Took bids from contractors for work orders on homes for Fannie-Mae
- Analyzed properties before sending over forms to be winterized or cleaned out
- Filed paperwork from contractors once the homes were completed to standards
Teller
Dort Federal Credit Union
Flint
05.2014 - 09.2014
- Escalations
- Vault lock up
- Online banking assistance
- Credit card, mortgage and loan transfers/payment management
- Handled all cash, check and money order transactions and management
Escalation Banker
NCO/Apac/Chase Bank
Rockford
04.2012 - 09.2013
- Call center banker
- Calls and e-mail management on customer accounts
- De-Escalate escalated customers for online banking issues
- Technical and browser troubleshooting for online banking customers
- Informed investment decisions by analyzing financial information to forecast business, industry, or economic conditions
Education
Medical Billing and Coding - Medical billing and coding
Ashworth University
Online03.2025
Business Management Administration
Rasmussen Community College
Rockford, IL12.2015
Business Management
Western Michigan University, Haworth College of Business
Kalamazoo, MI01.2011
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Zendesk
- Freshdesk
- Technical Troubleshooting
- Typing and Filing
- Google Docs
- SalesForce
- Net Suit
- Medical terminology
- Medical billing
- Customer service
- Data entry
- Sales management
Timeline
Sales and Technical Support
VIPDesk Connect
11.2014 - Current
Teller
Dort Federal Credit Union
05.2014 - 09.2014
Work Orders
Michigan Realty Solutions
12.2013 - 12.2014
Escalation Banker
NCO/Apac/Chase Bank
04.2012 - 09.2013
Medical Billing and Coding - Medical billing and coding
Ashworth University
Business Management Administration
Rasmussen Community College
Business Management
Western Michigan University, Haworth College of Business
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