Brook Wilson
Naperville
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Strong attention to detail and store merchandising to exceed customer and company expectations.
Overview
18
18
years of professional experience
2012
2012
years of post-secondary education
Work History
Store Manager
Dollar Tree
Lisle
12.2019 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and maintained optimal stock levels.
- Collaborated with other stores to facilitate successful project completion.
- Implemented merchandising strategies to improve product visibility.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Assistant Manager
Dollar Tree
Naperville
06.2012 - 12.2019
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Associate
Dollar Tree
Naperville
07.2011 - 06.2012
- Assisted customers with product selection and inquiries in store.
- Restocked shelves and maintained merchandise displays for visibility.
- Operated cash register and processed transactions accurately.
- Ensured store cleanliness by organizing aisles and removing debris.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
Associate
Jewel Osco
09.2007 - 06.2009
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock on shelves.
- Operated cash register and processed customer transactions.
- Cleaned and sanitized work areas to ensure safety standards.
- Collaborated with team members to restock products efficiently.
- Monitored product expiration dates and removed outdated items.
- Trained new associates on store policies and procedures.
- Provided excellent customer service to enhance shopping experience.
Childcare Provider
YMCA
Naperville
04.2007 - 03.2009
- Supervised children during activities and ensured a safe environment.
- Planned and implemented engaging educational programs for diverse age groups.
- Communicated effectively with parents about children's progress and behavior.
- Facilitated group activities that promoted teamwork and social skills development.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, IL 08.2009 - 06.2012
Naperville North High School
Naperville, ILSkills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Team building
- Store operations
- Employee engagement
- Store operations oversight
- Sales strategies
- Policies and procedures
- Friendly and positive
Timeline
Store Manager
Dollar Tree
12.2019 - Current
Assistant Manager
Dollar Tree
06.2012 - 12.2019
Store Associate
Dollar Tree
07.2011 - 06.2012
Associate of Arts - General Studies
College of DuPage
08.2009 - 06.2012
Associate
Jewel Osco
09.2007 - 06.2009
Childcare Provider
YMCA
04.2007 - 03.2009
Naperville North High School