Brody Shanks
Bloomington
Summary
Motivated and knowledgeable HVAC professional with 1 year of hands-on installation experience and 4 years in inside sales specializing in HVAC parts and equipment. Proven ability to provide technical support, manage customer relationships, and drive sales growth. Strong understanding of HVAC systems, excellent communication skills, and a track record of delivering reliable service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Woodford County Sheriff’s Department
10.2024 - 04.2025
- Operated multi-line phone systems to efficiently manage incoming emergency calls.
- Assessed caller needs swiftly, dispatching appropriate emergency services as required.
- Maintained detailed logs of all communications and incidents for accurate record-keeping.
- Collaborated with law enforcement and EMS units to ensure effective response coordination.
- Provided real-time information updates to field personnel during ongoing emergencies.
- Monitored radio channels for critical updates, ensuring timely communication between units.
- Implemented protocols for handling high-stress situations, enhancing caller support techniques.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Inside Sales Representative
Rogers Supply Company
02.2022 - 10.2024
- Cultivated relationships with clients to identify needs and provide tailored product solutions.
- Executed daily sales strategies, contributing to team goals and enhancing customer satisfaction.
- Leveraged CRM software to track customer interactions and manage sales pipeline effectively.
- Collaborated with cross-functional teams to ensure timely delivery of products and services.
- Provided product demonstrations and training to clients, increasing engagement and retention rates.
- Resolved client inquiries efficiently, fostering trust and long-term relationships with customers.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Warehouse/Driver
Rogers Supply Company
09.2018 - 11.2022
- Operated delivery vehicles to transport materials efficiently and safely.
- Managed inventory levels during loading and unloading processes, ensuring accuracy.
- Coordinated with warehouse staff to streamline shipping and receiving operations.
- Conducted routine inspections of vehicles to maintain safety compliance.
- Monitored routes for efficiency, adjusting as needed to optimize delivery times.
- Utilized warehouse management systems to track shipments and update records accurately.
- Conducted routine checks on vehicles before commencing daily deliveries to ensure optimal performance levels during transit periods while minimizing risk of breakdowns en route.
- Minimized loss or damage incidents during transportation by securing cargo properly within vehicle compartments using appropriate restraints, padding materials, and weight distribution techniques.
- Assisted in reducing warehouse clutter by properly disposing of waste materials and recycling appropriate items according to company guidelines.
HVAC Installer
Abc Heating And Air Conditioning
08.2018 - 11.2018
- Installed heating and cooling systems in residential and commercial properties.
- Conducted routine maintenance checks to ensure optimal system performance.
- Collaborated with team members to troubleshoot HVAC issues efficiently.
- Adhered to safety protocols while handling refrigerants and electrical components.
- Interpreted blueprints and technical drawings for accurate system installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
Installer
Heinold Heating And Air Conditioning
08.2016 - 04.2017
- Installed HVAC systems in residential and commercial properties, ensuring optimal performance and energy efficiency.
- Conducted routine maintenance and repairs on heating and cooling equipment to enhance system longevity.
- Collaborated with team members to troubleshoot technical issues, minimizing downtime for customers.
- Demonstrated proficiency in the use of installation tools and equipment, adhering to safety protocols.
- Educated clients on system operation and maintenance practices, improving customer satisfaction levels.
- Adapted to varying job site conditions, maintaining flexibility while executing installation tasks effectively.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Education
Centennial High Schol
Champaign, IL06.2016
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Stress tolerance
- Problem-solving
- Memory retention
- System maintenance
- Multitasking and prioritization
- Needs assessment
- Teamwork
- Time management
- Reliability
- Excellent communication
- Team building
Timeline
911 Dispatcher
Woodford County Sheriff’s Department
10.2024 - 04.2025
Inside Sales Representative
Rogers Supply Company
02.2022 - 10.2024
Warehouse/Driver
Rogers Supply Company
09.2018 - 11.2022
HVAC Installer
Abc Heating And Air Conditioning
08.2018 - 11.2018
Installer
Heinold Heating And Air Conditioning
08.2016 - 04.2017
Centennial High Schol
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