Brody Malcomson
Springfield,IL
Summary
Dedicated Customer Service / Call Center professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking employee enthusiastic about learning the technical support field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Health Care Service Corporation, HCSC
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Retail Sales Consultant
AT&T
04.2022 - 06.2024
- Cash Management, Customer Service, Driving Sales, Meeting goals, Fixing complex tech related issues, troubleshooting network issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Recommended complementary purchases to customers, increasing revenue.
Shift Supervisor
Starbucks
09.2020 - 04.2022
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Sales Associate
Tillys
09.2019 - 10.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Hot Topic
09.2019 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
JCPenney
05.2019 - 09.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Dairy Queen
03.2019 - 05.2019
- Cashier, food creation, etc
Crew Chief
McDonalds
04.2018 - 02.2019
- Cashier, food creation, etc
Education
Associate's - business administration
Strayer University
Washington, DC02.2025
Google IT Certificate -
Google
01.2023
GED -
State of Illinoid
Springfield IL01.2020
Skills
- Customer service
- Creative problem solving
- Technical troubleshooting
- Sales expertise
- Data entry
Timeline
Customer Service Advocate
Health Care Service Corporation, HCSC
10.2024 - Current
Retail Sales Consultant
AT&T
04.2022 - 06.2024
Shift Supervisor
Starbucks
09.2020 - 04.2022
Sales Associate
Tillys
09.2019 - 10.2020
Assistant Manager
Hot Topic
09.2019 - 10.2020
Cashier
JCPenney
05.2019 - 09.2019
Cashier
Dairy Queen
03.2019 - 05.2019
Crew Chief
McDonalds
04.2018 - 02.2019
Associate's - business administration
Strayer University
Google IT Certificate -
Google
GED -
State of Illinoid
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