Brody Garcia
Kewanee
Summary
Experienced customer service professional with leadership skills at Pizza Hut, thriving in fast pace environments while focusing on client relations and staff training. Dedicated Peer Mentor with expertise in mental health education and event planning,
Overview
4
4
years of professional experience
Work History
Customer Service
Pizza Hut
01.2021 - Current
- Efficiently take customer orders over the phone, ensuring accuracy and prompt service.
- Handle customer complaints both in person and via phone, providing excellent customer service to resolve issues.
- Manage a cash register operations, including processing transactions and maintaining accurate financial records.
- Train and mentor new staff members.
- Adapt to a fast-pace work setting by transiting to various roles, including waitressing, to meet customer demands during peak hours.
Peer Mentor
Black Hawk College
09.2023 - 05.2024
- Facilitated events aimed at educating students about mental health, promoting awareness and resources available on campus.
- Developed and set up informational displays to engage students and disperse important mental health information
- Created, built, and managed the "Zen Zone", a dedicated space for students to decompress and relieve stress, creating a welcoming environment.
- Traveling between campuses to attend seminars and workshops to enhance knowledge and skills in mental health supports.
- Advertise all that the peer mentor ship program had to offer though the use of social media
Education
Associate of Arts - Business
Black Hawk College
Galva, IL05-2024
Skills
- Client Relationship Management
- Time management
- Problem-solving
- Leadership
- Organizational skills
- High performance in fast paced environments
Timeline
Peer Mentor
Black Hawk College
09.2023 - 05.2024
Customer Service
Pizza Hut
01.2021 - Current
Associate of Arts - Business
Black Hawk College
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