Brock Baird
Quincy
Summary
Expert in enhancing customer service and conflict resolution, significantly improving team efficiency and customer satisfaction. Skilled in multitasking, organization, and employee supervision, ready to bring strong achievements and a blend of hard and soft skills to your team.
Experienced with strategic planning and team coordination, essential for achieving operational goals. Utilizes problem-solving skills to navigate and address challenges promptly. Track record of effectively leading teams and ensuring mission success through clear communication and decisive actions.
Overview
6
6
years of professional experience
Work History
Cadet
Illinois State Police
01.2025 - Current
Service Manager
HyVee Foods
01.2023 - 12.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Delivery Driver
Jimmy John's
04.2021 - 08.2022
- Delivered food orders to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate
Dicks Sporting Goods Distribution Center
06.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor - Criminal Justice
University of Central Missouri
Warrensburg, MO12.2022
Skills
- Team leadership
- Multitasking and organization
- Customer service
- Conflict resolution
- Employee supervision
- Problem-solving skills
Additional Information
A dedicated and competitive four-year college football athlete at the University of Central Missouri. Attainment of exceptional teamwork, leadership, and time management skills honed through rigorous training and competition, consistently achieving high academic standards while contributing significantly to team success.
Timeline
Cadet
Illinois State Police
01.2025 - Current
Service Manager
HyVee Foods
01.2023 - 12.2024
Delivery Driver
Jimmy John's
04.2021 - 08.2022
Sales Associate
Dicks Sporting Goods Distribution Center
06.2019 - 12.2021
Bachelor - Criminal Justice
University of Central Missouri
Similar Profiles
Kyron PennyKyron Penny
Counselor at Illinois State Police - Team Illinois Youth CampCounselor at Illinois State Police - Team Illinois Youth Camp
Jake CarterJake Carter
State Trooper at Illinois State PoliceState Trooper at Illinois State Police
Kelly T. McNallanKelly T. McNallan
Forensic Scientist at Illinois State PoliceForensic Scientist at Illinois State Police