Brittney Payne
Springfield
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Thorough and reliable Housekeeping Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Carpenter Street Hotel
08.2019 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Adhered to safety protocols by enforcing proper equipment usage.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented staff recognition programs to motivate and reward employees.
Personal Assistant
Illinois Department Of Human Services
05.2018 - 10.2022
- Developed and implemented activities to improve clients' quality of life.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Encouraged clients to take part in activities tailored to individual needs.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Attended meetings, took notes and tracked action items.
Education
High School Diploma -
Childersburg High School
Childersburg, AL12.2001
Skills
- Sorting and washing laundry
- Facilities Maintenance
- Training and mentoring
- Policy Enforcement
- Health and safety compliance
- Sanitation Standards
- Supply Management
- Presentation Skills
- Chemical Handling
- Employee Work Scheduling
- Janitorial process improvement
- Clear Communication
- Cleaning techniques
- Team Guidance and Motivation
- Waste disposal
- Room Occupancy Maintenance
- Cleaning and sanitation
- Ordering cleaning supplies
- Performance Assessment
- Safety Equipment
- Performance Evaluation
- Folding clean laundry
- Problem-Solving
- Cleaning bathrooms
- Dusting furniture
- Employee evaluations
- Cleaning practices
- Task assignment
- Staff Training
- Vacuuming and sweeping
- Guest Relations
- Staff Training and Development
- Employee Training and Development
Reading, Hiking
Enthusiastic Reader with a collection of over 350 books. loves to go hiking when the chance and time allows for it.
Timeline
Housekeeping Manager
Carpenter Street Hotel
08.2019 - Current
Personal Assistant
Illinois Department Of Human Services
05.2018 - 10.2022
High School Diploma -
Childersburg High School
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