BRITTNEY LOVING
Granite City
Summary
Highly enthusiastic customer service professional with18 years client interface experience satisfaction and contribute to company success. Dedicated Customer Service motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Dedicated Care Coordinator
United Healthcare
01.2025 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Internet and Phone Repair
Charter Spectrum
09.2017 - Current
- Provided optimal solutions to resolve customer issues with internet services.
RPS Collections
U.S Bank
10.2014 - 05.2017
- Handled inbound and outbound calls to assist customers in resolving credit card debt.
Collections Representative
Credit Control
07.2014 - 12.2014
- I was a collection rep. My job was to make outbound calls and take inbound calls and assist consumers with resolving their medical debt.
Data Entry Clerk
Express Scripts
08.2013 - 11.2013
- Review faxes from doctors offices, check for eligibility in the system and process eligibility cases
Collections Representative
First source Advantage
06.2012 - 07.2013
- I was a collections rep. My job was to make outbound calls and some in bound calls trying to get consumers to pay there Medical Debt.
Financial Services Representative
G.C Services
04.2011 - 06.2012
- I handle Payment arrangements discuss refunds and handle accounts that are in collections. Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
General Manager
Imos Pizza
01.2007 - 09.2011
- Opening and closing store , making schedule, cooking, taking orders, and assigning duties to emplyees etc.
Warranty Exchange Representative
Convergys
04.2009 - 07.2010
- Troubleshooting wireless cellular phones to assist customers with cell phone issues.
Education
G.E.D - G.E.D
East St.Louis Community College
East Saint Louis, IL01.2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Dedicated Care Coordinator
United Healthcare
01.2025 - Current
Internet and Phone Repair
Charter Spectrum
09.2017 - Current
RPS Collections
U.S Bank
10.2014 - 05.2017
Collections Representative
Credit Control
07.2014 - 12.2014
Data Entry Clerk
Express Scripts
08.2013 - 11.2013
Collections Representative
First source Advantage
06.2012 - 07.2013
Financial Services Representative
G.C Services
04.2011 - 06.2012
Warranty Exchange Representative
Convergys
04.2009 - 07.2010
General Manager
Imos Pizza
01.2007 - 09.2011
G.E.D - G.E.D
East St.Louis Community College
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