Brittney Ames
Chicago
Summary
Dynamic Medical Assistant with extensive experience at Tapestry, skilled in HIPAA compliance and patient care. Proven ability to enhance patient experiences through compassionate communication and efficient clinical documentation. A reliable team player, adept at managing medical records and ensuring compliance with safety guidelines, contributing to improved service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Tapestry
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomy Supervisor
Rush Medical Center
01.2022 - 09.2023
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Reviewed employee performance and developed improvement plans.
Phlebotomist
Advocate Christ Medical Center
01.2020 - 01.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Octopharma Plasma
03.2019 - 01.2020
- Resolved conflicts between donors or staff members swiftly, fostering a positive work environment for all parties involved.
- Conducted regular performance evaluations for staff members, identifying areas for growth while recognizing outstanding achievements.
- Ensured compliance with all company policies, safety guidelines, and regulatory requirements at all times.
- Improved efficiency on the donor floor by streamlining processes and implementing time-saving strategies.
- Trained new employees in proper procedures, resulting in increased productivity and reduced errors.
- Supervised a team of technicians, providing guidance and support to enhance performance levels across the board.
Phlebotomist
University of Chicago Medical Center
11.2013 - 07.2018
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Associate of Science - Medical Assistant/ Associate in Medical Assistant
Rasmussen College
Lake Elmo, MN06-2025
No Degree - Phlebotomy
Moraine Valley Community College
Palos Hills, IL05-2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- CPR
- Immunization administration
Certification
- CMA - Certified Medical Assistant
- Certified in Phlebotomy
Languages
English
Timeline
Medical Assistant
Tapestry
09.2024 - Current
Phlebotomy Supervisor
Rush Medical Center
01.2022 - 09.2023
Phlebotomist
Advocate Christ Medical Center
01.2020 - 01.2022
Phlebotomist
Octopharma Plasma
03.2019 - 01.2020
Phlebotomist
University of Chicago Medical Center
11.2013 - 07.2018
Associate of Science - Medical Assistant/ Associate in Medical Assistant
Rasmussen College
No Degree - Phlebotomy
Moraine Valley Community College
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