Brittany Wilson
Granite City
Summary
Dynamic administrative professional with extensive experience at WashU, excelling in executive support and process improvement. Proven track record in team collaboration and conflict resolution, enhancing operational efficiency. Skilled in Workday and Microsoft Office Suite, I effectively manage complex projects and foster employee development to drive organizational success.
Overview
12
12
years of professional experience
Work History
ADMINISTRATIVE COORDINATOR, ORGANIZATIONAL DEVELOPMENT
WashU
01.2024 - Current
- Managed professional development requests, coordinated retreats, and led large-scale team initiatives across University Advancement to foster team growth.
- Collaborated with Talent, Employee Relations, and Office Services to improve cross-functional processes and enhance employee engagement.
- Streamline processes, track projects, and ensure timely communication between teams.
- Provided executive support to Director of Organizational Development, managing scheduling, communication, and meeting coordination to facilitate streamlined operations.
ADMINISTRATIVE COORDINATOR, OFFICE SERVICES
WashU
01.2023 - 01.2024
- Coordinated departmental logistics for business card orders, stationery, and printing workflows to ensure timely availability of materials.
- Liaised with vendors and internal stakeholders to facilitate accurate, on-time project delivery.
- Supported departmental initiatives through calendar management, data tracking, and process documentation to enhance operational efficiency.
- Recognized for dependability, organization, and collaborative problem solving.
ADMINISTRATIVE ASSISTANT & RECEPTIONIST
WashU
01.2022 - 01.2023
- Welcomed guests, staff, and new hires as first point of contact, fostering a positive office environment.
- Supported daily front desk operations, managed phone and email inquiries, and ensured smooth office functioning.
- Conducted building tours and managed onboarding logistics, enhancing new hire experience with personalized welcome materials.
- Coordinated purchasing and inventory management for departmental supplies, ensuring timely availability of essential office resources.
- Led emergency preparedness efforts for the department, maintaining updated plans and communicating procedures to staff.
FINANCIAL AID COORDINATOR
Webster University
01.2021 - 01.2022
- Evaluated FAFSA submissions, verified documentation, and crafted need-based and merit-based aid packages, ensuring equitable financial support for students.
- Guided undergraduate and graduate students through financial aid eligibility, application procedures, and award options, enhancing their understanding of available resources.
- Partnered with Admissions and Student Accounts to facilitate accurate billing and prompt fund disbursement, improving the financial experience for students.
- Delivered clear, empathetic guidance to students and families navigating complex aid processes.
- Maintained compliance with federal, state, and institutional regulations.
FINANCIAL AID COORDINATOR
Southern Illinois University Edwardsville (SIUe)
01.2019 - 01.2022
- Counseled diverse student populations regarding loans, grants, scholarships, and work-study opportunities.
- Processed aid adjustments, appeals, satisfactory academic progress (SAP) evaluations, and tuition waivers for university, ensuring compliance and support for student needs.
- Conducted outreach presentations and workshops, enhancing financial literacy and increasing aid awareness among students.
- Utilized student information systems to track awards, reconcile accounts, and generate reports.
- Partnered with university departments to resolve student account issues, streamlining processes and enhancing student support.
REGISTRATION CLERK
Southwestern Illinois College (SWIC)
01.2014 - 01.2016
- Processed student enrollment forms, transcripts, and degree audits to ensure compliance with institutional standards.
- Assisted students with course registration, schedule changes, and academic record inquiries to promote timely academic progress.
- Provided frontline support for admissions and registration deadlines, policies, and procedures.
- Collaborated with faculty and advisors to resolve registration conflicts, enhancing student experience and maintaining data integrity.
- Maintained student files and updated information in the college's student information system.
Education
BACHELOR OF SCIENCE - INTEGRATIVE STUDIES, FOCUS: LEADERSHIP IN ORGANIZATIONS
Southern Illinois University Edwardsville
Edwardsville01-2022
ASSOCIATE OF APPLIED SCIENCE - HUMAN SERVICES
Southwestern Illinois College
Belleville, IL01-2016
Skills
- Workday
- Banner/Peoplesoft
- Microsoft Office Suite
- Process improvement
- Office management
- Team building
- Leadership
- Employee development
- Conflict resolution
- Team collaboration
- Communication management
- Critical thinking
- Critical thinking
- Problem solving
- Communication
- Employee development
Websites
Timeline
ADMINISTRATIVE COORDINATOR, ORGANIZATIONAL DEVELOPMENT
WashU
01.2024 - Current
ADMINISTRATIVE COORDINATOR, OFFICE SERVICES
WashU
01.2023 - 01.2024
ADMINISTRATIVE ASSISTANT & RECEPTIONIST
WashU
01.2022 - 01.2023
FINANCIAL AID COORDINATOR
Webster University
01.2021 - 01.2022
FINANCIAL AID COORDINATOR
Southern Illinois University Edwardsville (SIUe)
01.2019 - 01.2022
REGISTRATION CLERK
Southwestern Illinois College (SWIC)
01.2014 - 01.2016
BACHELOR OF SCIENCE - INTEGRATIVE STUDIES, FOCUS: LEADERSHIP IN ORGANIZATIONS
Southern Illinois University Edwardsville
ASSOCIATE OF APPLIED SCIENCE - HUMAN SERVICES
Southwestern Illinois College