Brittany Washington
Chicago
Summary
Dynamic and personable professional with a proven track record in customer service, front desk operations, and security management. Recognized for exceptional communication skills, adaptability to diverse situations, and a proactive approach to efficiently resolving challenges. Committed to delivering outstanding service in fast-paced environments while maintaining a focus on client satisfaction and operational excellence. Dedicated to enhancing the customer experience at every opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
EYEAM LLC
12.2024 - 07.2025
- Answer and route incoming calls with professionalism
- Schedule and manage client appointments
- Provide friendly and efficient customer service
- Maintain organized daily calendars and office flow
Security Officer
Benford Protection Group
12.2023 - 07.2024
- Conduct routine patrols to ensure safety and security
- Monitor premises and report unusual activity
Security Officer
Allied Universal
01.2022 - 04.2022
- Served as front desk security and guest liaison
- Maintained visitor logs and enforced building protocols
Warehouse Associate
Elite Staffing
01.2017 - 06.2018
- Packed and organized inventory for shipment
- Maintained cleanliness and order in warehouse spaces
Cashier
Church’s Chicken
04.2016 - 08.2017
- Handled cash and processed transactions accurately
- Delivered excellent customer service in a fast-paced setting
- Maintained cleanliness and restocked supplies
Education
High School Diploma - Computer Science Focus
Percy L. Julian High School
Chicago, IL12.2017
Skills
- Customer Service & Guest Relations
- Front Desk & Reception Operations
- Conflict Resolution & Communication
- Time Management & Organization
- Cash Handling & POS Systems
- Security & Safety Monitoring
- Microsoft Access & Basic Computer Skills
- Adaptability & Team Collaboration
- Appointment scheduling
- Call routing
- Office organization
- Safety protocols
Certification
- 20-Hour Security Certification
- FOID Card
- Concealed Carry License (CCL)
- PERC Card
Timeline
Receptionist
EYEAM LLC
12.2024 - 07.2025
Security Officer
Benford Protection Group
12.2023 - 07.2024
Security Officer
Allied Universal
01.2022 - 04.2022
Warehouse Associate
Elite Staffing
01.2017 - 06.2018
Cashier
Church’s Chicken
04.2016 - 08.2017
High School Diploma - Computer Science Focus
Percy L. Julian High School