Brittany Spates
Dolton,IL
Summary
Experienced customer service and hospitality supervisor with 8+ years of experience in luxury spa, retail, and guest service environments. Skilled in supervising daily operations, supporting team performance, resolving guest concerns, and delivering high - quality customer experiences in fast - paced settings. Strong background in front desk operations, team leadership, inventory management, and luxury hospitality standards.
Overview
3
3
years of professional experience
Work History
Supervisor
Aire Ancient Baths
Chicago
06.2023 - Current
- Supervise daily front desk and reception operations within a luxury spa environment, ensuring exceptional guest experiences and smooth service delivery
- Lead and support Front Desk Attendants and Hosts by coordinating workflows, maintaining service standards, and assisting with operational needs
- Oversee opening and closing procedures, reservation systems, payment processing, and guest transactions
- Build positive relationships with guests by resolving concerns professionally and ensuring a welcoming and relaxing atmosphere
- Maintain cleanliness, organization, and presentation standards throughout guest facing areas
- Troubleshoot reservation and operational issues while communicating updates effectively with management and staff
- Monitor inventory and restock guest service and retail supplies as needed
- Enforce professional appearance standards and front desk policies across reception team
- Collaborate with management to improve workflow efficiency and overall guest satisfaction
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Host
Celeste
Chicago
12.2022 - 06.2023
- Welcomed and assisted guests in a high - volume hospitality environment while providing exceptional customer service
- Maintained organization and security of guest belongings and coat check operations
- Resolved guest concerns professionally and efficiently to maintain a positive dining experience
- Supported front of house operations while creating a warm and personable atmosphere for guests
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Customer Service Associate
Macy's
Orland Park
12.2022 - 01.2023
- Assisted customers in locating products, enhancing overall shopping experience.
- Delivered personalized customer service and exceeded guest expectations in a fast -paced retail environment
- Assisted with inventory management, merchandise restocking, and sales floor presentation
- Resolved customer concerns professionally while maintaining a positive shopping experience
- Supported store organization and cleanliness standards throughout daily operations
Education
Bachelor of Science - Rehabilitation Science
University of Illinois At Chicago
Chicago, IL05.2027
Some College (No Degree) - Health Science
Tennessee State University
Nashville, TNAssociate of Science - Physical Therapy
South Suburban College of Cook County
South Holland, IL05.2021
Skills
- Luxury Guest Service
- Spa Operations
- Team Leadership
- Front Desk Operations
- Conflict Resolution
- Reservation Systems
- Customer Relations
- Inventory Management
- Training & Support
- Cash Handling & POS systems
- Organizational Skills
- Microsoft Office
- Problem Solving
- Hospitality Operations
Timeline
Supervisor
Aire Ancient Baths
06.2023 - Current
Host
Celeste
12.2022 - 06.2023
Customer Service Associate
Macy's
12.2022 - 01.2023
Bachelor of Science - Rehabilitation Science
University of Illinois At Chicago
Some College (No Degree) - Health Science
Tennessee State University
Associate of Science - Physical Therapy
South Suburban College of Cook County