BRITTANY RICHARDSON
Chicago
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
19
19
years of professional experience
Work History
Food Delivery Driver
Uber Eats/ Instacart/ DootDash/Shipt
Chicago
03.2021 - Current
- Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner
- Checked orders before delivery for accurate quantities and charges
- Managed customer inquiries and complaints with timeliness and professionalism
- Operated vehicle safely and responsibly while adhering to traffic laws and regulations
- Developed effective communication skills with customers by providing updates on their order status and responding promptly to inquiries
- Loaded beverages and food orders into vehicle, carefully arranging to avoid spillage
- Navigated streets and highways efficiently using GPS to speed up food delivery
- Resolved customer complaints professionally in accordance with company guidelines and protocols
- Communicated clearly with food service employees and customers, proactively working through issues
- Delivered guest service with high-level hospitality to boost customer service
- Demonstrated strong organizational skills, multi-tasking abilities, and attention to detail when preparing orders for delivery
- Delivered food orders to customers in a timely manner
- Monitored fuel levels throughout shifts and refueled vehicles when necessary
Sales Representative
Be Marketable
Lombard
10.2023 - 01.2024
- Offered Att products and services to customers
- Utilized Grassroot marketing efforts such as passing out flyers and greeting customers
- Generated business by working an assigned territory selling Cellular service
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Maintained detailed records of sales activity via Telemapper and Slack
- Developed collaborative working relationships with other sales representatives
- Adapted to and remained flexible in changing, fast-paced work environment
- Attended scheduled training sessions and department meetings to build expertise
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape
Covid-19 Care Room Attendant
RCM Enterprise Services
Chicago
02.2023 - 06.2023
- Supervised students who were placed in the Care Room
- Tracked attendance, reasons for referral, and other critical information
- Ensured that COVID and general health guidelines were followed by all students while in the Care Room
- Took Inventory of PPE supply for the Care Room; Notified administration when PPE supply is low
- Collaborated with school nurse on how to manage the health and safety of the care room and students
- Monitored health condition of Care Room students and notified emergency (911), the nurse, principal, and parent or guardian if the health condition deteriorates creating a serious health concern
- Maintained social distance guidelines to the extent feasible
- Wore and used PPE appropriately and consistently
- Worked collaboratively with team members to meet deadlines set by management
- Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures
- Monitored and reported COVID-19 screening results to management
- Reduced risk of cross-contamination and patient infection by sterilizing and cleaning equipment
- Maintained accurate records of all screenings, test results, and contact tracing activities
Personal Caregiver
RCM Enterprise Services
Chicago
09.2021 - 12.2022
- Put on and removed personal protective equipment (PPE) per company protocols
- Responded promptly to parent inquiries regarding their child's well-being
- Demonstrated excellent communication skills with parents, teachers, and school administrators
- Performed first aid procedures in the event of student injuries or illnesses
- Advised teachers on strategies to accommodate students with medical issues in the classroom setting
- Counseled both students and families about health concerns and risk factors
- Ensured confidentiality of all student health records while adhering to HIPAA laws
- Documented student visits to nursing office via computer and paper charting
- Identified and referred students with potential health problems to appropriate counseling and medical care resources
- Followed infection control procedures to prevent or stop spread of infections
Assistant Manager
Claire's
Northbrook
08.2017 - 01.2021
- Coordinated with doctors and registered nurses to develop care plans for clients
- Helped oversee the daily operations of the store, managing staff and inventory
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Provided guidance and support to junior staff members during challenging situations
- Interviewed potential job candidates and made hiring recommendations to general manager
- Organized company merchandise and displays to increase brand awareness and product sales
Assistant Manager
Little Caesars Pizza
Chicago
09.2013 - 06.2017
- Supervised employees on product quality and customer service
- Maintained and completed daily paperwork in regard to sales, product inventory, and service goals
- Organized strategies to ensure policy and safety procedures in order to supervise
- Assisted in review of weekly restaurant revenue to communicate to district manager
- Tracked store inventories and replenished products according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Interviewed potential job candidates and made hiring recommendations to general manager
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
Cashier
Uncle Remus
Chicago
01.2006 - 06.2009
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Counted and balanced cash drawer at the beginning and end of each shift
- Ensured compliance with all company policies related to cash handling procedures
Education
Bachelor's - Business Administration And Management
University of Phoenix-Online Campus
Phoenix, AZ03.2025
Associate - Political Science
Wright College
Chicago, IL01.2016
Diploma - General studies
Roberto Clemente Academy
Chicago, IL01.2007
Skills
- Microsoft office
- Management
- Customer Service
- Cash Management
- Phones
- Filing
- Assistant Manager Experience
- Supervising Experience
- Writing Skills
- Computer skills
- Sales
- Leadership
- Typing
- Negotiation
- Communication skills
- Organizational skills
- Hardworking and responsible
- Quick learner
- Interpersonal skills
- Analytical thinking
- Strategic planning
- Professional customer service
- Task delegation
- Policy enforcement
- Time management
- Adaptability and flexibility
- Decision-making
- Retail operations
- Strategic thinking
- Point of sale operation
- Honest and dependable
- Responsible
- Customer relationship management (CRM)
- Marketing promotions
Timeline
Sales Representative
Be Marketable
10.2023 - 01.2024
Covid-19 Care Room Attendant
RCM Enterprise Services
02.2023 - 06.2023
Personal Caregiver
RCM Enterprise Services
09.2021 - 12.2022
Food Delivery Driver
Uber Eats/ Instacart/ DootDash/Shipt
03.2021 - Current
Assistant Manager
Claire's
08.2017 - 01.2021
Assistant Manager
Little Caesars Pizza
09.2013 - 06.2017
Cashier
Uncle Remus
01.2006 - 06.2009
Bachelor's - Business Administration And Management
University of Phoenix-Online Campus
Associate - Political Science
Wright College
Diploma - General studies
Roberto Clemente Academy