Brittany Kapper
Pontiac
Summary
Dynamic customer service professional with a proven track record at Motion Industries, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through efficient problem resolution and accurate data entry. Recognized for fostering strong customer relations and optimizing workflow to ensure timely service delivery.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Motion Industries
08.2022 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and timely follow-up on issues.
- Assisted in processing orders and managing inventory levels to optimize workflow and reduce delays.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
Tool Crib Attendant
Vonachen Group
10.2018 - 07.2022
- Managed inventory levels and ensured timely availability of tools and equipment.
- Unpacked, inspected and stored new tools according to crib plans.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Received incoming shipments of tools and equipment from trucks.
- Maintained accurate records of all transactions, ensuring proper accountability for tool usage.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
Cashier
Niemann's County Market
07.2011 - 08.2018
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Assisted in training new cashiers on register operations and customer service best practices.
- Maintained knowledge of store promotions and product locations to enhance customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering strong relationships with patrons.
- Monitored cash drawer for discrepancies, ensuring accurate financial reporting at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
No Degree -
Heartland Community College
Pontiac, ILHigh School Diploma -
Pontiac Township High School
Pontiac, IL05-2012
Skills
- Customer service
- Active listening
- Data entry
- Critical thinking
- Conflict resolution
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Motion Industries
08.2022 - Current
Tool Crib Attendant
Vonachen Group
10.2018 - 07.2022
Cashier
Niemann's County Market
07.2011 - 08.2018
No Degree -
Heartland Community College
High School Diploma -
Pontiac Township High School