Brittany Jorgensen

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
• Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Exercised proper judgment and decision making to analyze over claims
• Prepared reports of findings of investigations.
• Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
• Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
• Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.

• Calculated benefit payments.
• Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
• Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
• Utilized advanced software programs to efficiently manage claim files and track progress toward resolution.
• Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
• Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
• Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
• Issued payouts to claimants.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in training programs to enhance product knowledge and customer service skills.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Respond to E-mail
• Issuing customer refunds
• Investigating customer leases
• Answering calls in high volume
• Resolving customer issues
• Store support

Unemployed while recovering from injury and surgery.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.

• Seasonal delivery driver

• Responsible for opening, closing and maintaining 2 locations, which includes but is not limited to: Unlocking the doors, counting down the cash drawers, pulling P&L (Profit and Losses) reports, check and clean the rental trucks so that they are available for the daily pick ups, checking and balancing the weekly receivables, and maintaining storage rental units, by handling all repairs and upkeep that is needed.
• Check in, and rent out and check in moving trucks, while also upselling moving materials.
• Creating and maintaining schedules for all staff members for two locations.
• Maintain and manage weekly and monthly budgets that are set for two locations.
• Track, check and maintain inventory items for two locations.
• Drive sales by upselling on every truck and storage rental.
• Maintain daily drawer and bank deposits.
• Review monthly profit and loss for two locations.
• Hire, train, manage and mentor team members, while also maintaining the knowledge needed to ensure that my team is up to date all compliance related material for our store.
• Handle escalated calls and in person customer complaints and complaint files that are submitted online/ via email or through our call center.
• Maintaining strong communication with my team members, to ensure that our staff is fully informed.
• Schedule and host online meetings with various locations, and my team.

• Greet and attend to customers
• Return and dispatch rental vehicles
• Clean, Answer phone
• Take customers payments for rentals and storage
• Drive a forklift.

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Answering phones
• Helping and answering customers questions
• Stocking and ordering daily inventory
• Managing lotto

• Answer phones
• Send/receive mail
• Ship packages for entire office
• File bills
• Schedule appointments
• Help customers
• Light cleaning.