Brittany Henzler
Chenoa
Summary
Dynamic professional with extensive experience in customer service and retail, notably at Walmart. Proven ability to enhance client satisfaction through effective communication and upselling strategies. Skilled in Microsoft Excel and hair styling, consistently delivering tailored solutions that drive repeat business and foster strong relationships. Committed to maintaining high standards of service and organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stocker
Walmart
Pontiac
2025.04 - Current
- Ensured proper labeling of all products prior to shelf stocking.
- Maintained a clean and organized warehouse environment consistently.
- Arranged merchandise attractively to maximize sales opportunities.
Stylist
Great Clips
Pontiac
2024.08 - 2025.04
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided personal consultations to determine clients' styling needs and preferences.
Service Coordinator
Heller Ford
2024.01 - 2024.08
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service Manager
Prairie Land Golf & Utility Cars, LLC
2023.03 - 2024.01
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction.
- Engaged with customers to assess service needs and formulate effective solutions.
Stylist
Great Clips
Bloomington
2020.03 - 2023.02
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Conducted research on current fashion trends and seasonal collections.
Housekeeper
Luther Oaks
Bloomington
2019.10 - 2019.12
- Maintained sanitation by disinfecting and mopping bathrooms regularly.
- Cleaned and restocked guest rooms, ensuring towels, linens, and bathroom items were replenished.
- Vacuumed floors and made beds to uphold cleanliness standards in guest accommodations.
Receptionist
Midstate Podiatry
2019.05 - 2019.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Professional Dog Bather
Paradise Pet Hotel & Day Spa
2018.12 - 2019.04
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
Hair Stylist
Great Clips
2016.04 - 2018.12
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Cake Decorator
Walmart
2015.08 - 2016.05
- Assisted customers with selecting suitable cake designs
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Assembler
All About Eyes Lab
Normal
2014.07 - 2015.05
- Boosted production efficiency through swift and precise component assembly.
- Maintained a clean and organized work area to enhance workplace safety.
Crew Trainer
McDonald's
2009.09 - 2014.07
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
Medical Coding - Medical Billing And Coding
DeVry University
Chicago, IL2025-10
High school or equivalent -
Heartland Community College
Bloomington, IL05.2024
Cosmetology License -
Hairmasters Institute of Cosmetology
Bloomington, IL07.2014
Bloomington Area Career Center
Bloomington, IL05.2013
High School Diploma -
Bloomington High School
Bloomington, IL05.2013
Skills
- Microsoft Excel and PowerPoint
- Microsoft Word
- Customer service and support
- Accounting principles
- Medical terminology expertise
- Hair styling and cosmetology
- Retail sales techniques
- Front desk operations
- Upselling strategies
Icon
https://www.myperfectresume.com/config/icons/general-14-white.svg
Certification
Cosmetology License
References
References available upon request.
Timeline
Stocker
Walmart
2025.04 - Current
Stylist
Great Clips
2024.08 - 2025.04
Service Coordinator
Heller Ford
2024.01 - 2024.08
Service Manager
Prairie Land Golf & Utility Cars, LLC
2023.03 - 2024.01
Stylist
Great Clips
2020.03 - 2023.02
Housekeeper
Luther Oaks
2019.10 - 2019.12
Receptionist
Midstate Podiatry
2019.05 - 2019.06
Professional Dog Bather
Paradise Pet Hotel & Day Spa
2018.12 - 2019.04
Hair Stylist
Great Clips
2016.04 - 2018.12
Cake Decorator
Walmart
2015.08 - 2016.05
Assembler
All About Eyes Lab
2014.07 - 2015.05
Crew Trainer
McDonald's
2009.09 - 2014.07
Medical Coding - Medical Billing And Coding
DeVry University
High school or equivalent -
Heartland Community College
Cosmetology License -
Hairmasters Institute of Cosmetology
Bloomington Area Career Center
High School Diploma -
Bloomington High School