Brittany Hatfield
Bloomington
Summary
Enthusiastic professional motivated to resolve claims quickly to reduce loss ratios.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing of inbound calls and sustaining satisfactory relationships with customers. Offers skills with outstanding active listening and multitasking abilities.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Insurance Recovery Adjuster
Wilber Group
Bloomington
02.2025 - 05.2025
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Performed quality control reviews of claims files prior to closure.
- Demonstrated excellent communication skills when interacting with customers.
- Negotiated settlements with claimants, attorneys and other parties.
- Identified and obtained evidence to ascertain claim value.
- Resolved claims for insureds by providing relevant policy details and excellent customer service.
- Completed required investigations on referred files within established timeframes.
- Prepared detailed reports on investigation findings and claim status for internal use.
Online Personal Shopper
Walmart
Bloomington
03.2024 - 02.2025
- Responded promptly to customer inquiries via phone.
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Created personalized shopping experiences for each customer.
- Assisted in selecting items according to customer preferences.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Scanned items when pulling from shelves to update system stock information.
Caregiver
Pride Community Services
Logan
11.2015 - 09.2023
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support to clients during difficult times.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Chapmanville Regional HighSchool
Chapmanville, WV05-2009
Skills
- Coverage analysis
- Computer skills
- Typing
- Claims investigation
- Negotiation tactics
- Loss assessment
- Customer service
- Evidence collection
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Critical thinking
- Decision-making
- Verbal and written communication
- Active listening
- Evidence reviews
- Multitasking and organization
- Tme management
- Highly motivated
- Product knowledge
- Order processing
- Personalized shopping
- Retail compliance
- Route planning
- Product picking
- Hospitality and accommodation
- Brand awareness
- Sales experience
- Patience and empathy
- Customer service expertise
- Heavy lifting
- Product awareness
- Online ordering
- Deadline driven
- Relationship building
- Strong interpersonal skills
- Client satisfaction
- Personal care
- Patient observation
- Nutritional planning
- Safety protocols
- Emotional support
- Record keeping
- Compassionate care
- Compassion and empathy
- Dependable and responsible
- At-home care instruction
- Client documentation
- Personal hygiene assistance
- Disability support
- Lifting and transferring
- Care plan assessment
- Resident empowerment
- Patient companionship
- Housekeeping
- First aid and safety
- Supportive companionship
- State regulations
- Daily living assistance
- Indirect patient care
- Patient management
- Mobility assistance
- Respectful and compassionate
- Strong ethics
- Stress management
- Meal preparation
- Reliability and punctuality
- Medication and appointment reminders
- Incident reporting
- Care plan adherence
- Direct patient care
- Empathetic listening
- Elderly care
- Documentation
- Daily living activities assistance
- Patient assessments
- Behavior redirection
- Housekeeping tasks
- Nutrition
- Basic housekeeping
- Adaptability and flexibility
Timeline
Insurance Recovery Adjuster
Wilber Group
02.2025 - 05.2025
Online Personal Shopper
Walmart
03.2024 - 02.2025
Caregiver
Pride Community Services
11.2015 - 09.2023
High School Diploma -
Chapmanville Regional HighSchool