Summary
Overview
Work History
Skills
Education
Timeline
Generic

Brittany Harvey

Joliet

Summary

Detail-oriented professional with a versatile background in claims investigation, customer service, and operational issue resolution within healthcare, logistics, and retail industries.

Demonstrated expertise in managing sensitive cases, investigating discrepancies, and advocating for fair outcomes with empathy and professionalism. Eager to leverage exceptional communication and problem-solving skills in a Claims Advocate role at Uber.


Overview

12
12
years of professional experience

Work History

Independent Contractor-Rideshare Driver

Uber
07.2024 - Current
  • Develop strong communication skills while interacting with diverse groups of riders daily.
  • Responding to passenger concerns and complaints politely and professionally while maintaining a 4.9+ star rating.
  • Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.

Dental Assistant/Front Office Coordinator

Sonrava
01.2021 - 02.2025
  • Handled patient inquiries and resolved complaints with professionalism and empathy, promoting ongoing customer loyalty.
  • Ensured strict compliance with all healthcare regulations and standards.
  • Filed patient insurance claims and followed up on outstanding claims, verification of benefits, and explanation of coverage.
  • Posted insurance and patient payments, processed accounts receivables.

Lead Dental Assistant

Smile Obsession(Formerly Naper Dental Center)
12.2019 - 12.2021
  • Managed inventory of dental supplies, minimizing waste while insuring necessary resources were readily available for all procedures.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team's performance.

Dental Assistant

Pediatric Dental Specialty Ass.
09.2017 - 12.2019
  • Educated parents on preventative measures that impacted positively to their child's oral health.
  • Continuously updated knowledge of pediatric dentistry best practices through ongoing development opportunities.

Inbound Claims Quality Associate Problem Solver

Amazon
10.2016 - 10.2017
  • Investigated and resolved inventory discrepancies, damages, and missing product claims through data analysis and system audits.
  • Conducted bin count audits and supported cycle counting to ensure stock accuracy and compliance.

Lead Store Associate

Aldi
08.2013 - 12.2014
  • Served as the first point of escalation for customer concerns, investigating and resolving complaints related to pricing, product quality, and order discrepancies.
  • Collaborated with manages and district leadership to document and escalate claims, ensuring accurate resolution and follow-up.
  • Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.

Skills

  • Adaptability
  • Effective communication with diverse audiences
  • Financial Oversight
  • Experience in coordinating multiple tasks using digital tools
  • Timely and helpful assistance addressing inquiries and concerns

Education

General Education Development -

Will County Regional Office of Education
Joliet, IL
01-2012

Timeline

Independent Contractor-Rideshare Driver

Uber
07.2024 - Current

Dental Assistant/Front Office Coordinator

Sonrava
01.2021 - 02.2025

Lead Dental Assistant

Smile Obsession(Formerly Naper Dental Center)
12.2019 - 12.2021

Dental Assistant

Pediatric Dental Specialty Ass.
09.2017 - 12.2019

Inbound Claims Quality Associate Problem Solver

Amazon
10.2016 - 10.2017

Lead Store Associate

Aldi
08.2013 - 12.2014

General Education Development -

Will County Regional Office of Education

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Brittany Harvey