Brittany Endress
Kewanee
Summary
- Detail-oriented and organized professional with the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
- Patient-focused team player skilled in handling paperwork, preparing records, and serving as the first point of contact for patients. Proficient in MS Office and familiar with medical terminology.
- Dedicated to providing exceptional customer service and personalized patient care, committed to supporting team goals and achieving organizational success.
- Analytical problem-solver with a driven mindset, eager to contribute to a healthcare setting while ensuring efficient and effective patient access services.
Overview
8
8
years of professional experience
Work History
Med/Surge Unit Assistant, Unit Tech
OSF Saint Luke Medical Center
02.2017 - Current
- Enhanced patient care and experience by managing unit operations efficiently and providing welcoming assistance to new patients during their initial visits.
- Ensured HIPAA compliance while facilitating effective communication between patients, families, and healthcare teams regarding updates and policies.
- Maintained accurate and up-to-date patient records, including verifying insurance eligibility, processing demographics, payments, and referrals.
- Monitored patient vitals, including temperature, blood pressure, and blood sugar levels, while assisting with daily living activities to promote independence and dignity.
- Proficient in Microsoft Office and website navigation, with strong problem-solving, conflict management, time management, and communication skills.
Psychiatric Observer
OSF St. Luke Medical Center
02.2017 - Current
- Followed established protocols to ensure patient safety and confidentiality in compliance with HIPAA guidelines, while demonstrating empathy towards patients facing challenges.
- Trained new observers, shared best practices, and improved team efficiency through clear communication and timely submission of comprehensive observation reports to the charge nurse.
- Maintained high accuracy by reviewing and updating observation protocols, ensuring consistency and streamlining reporting in fast-paced environments.
Education
High School Diploma -
Midwest Academy
Keokuk, IA02-2008
No Degree - Medical Billing Specialist
Black Hawk College
Moline, IL12-2018
No Degree - Medical Coding Specialist
Black Hawk College
Moline, IL12-2018
Associate of Arts - Social Work
Black Hawk East College
07-2024
Skills
- Microsoft Office Expertise – Proficient in Microsoft Word, Excel, and Outlook
- Behavioral Management – Skilled in de-escalating patient concerns and maintaining a calm, supportive environment
- Effective Communication & Problem Solving – Skilled in conveying information clearly to patients, families, and healthcare teams, while quickly identifying and resolving issues in a fast-paced environment
- Patient Care & Compassion – Skilled in supporting patient comfort and needs with empathy, ensuring a positive and respectful experience, especially in stressful situations
- Crisis Intervention – Trained in responding to emergency situations and providing immediate support to patients in need
- Suicide Risk Assessment – Knowledge and experience in identifying and assessing potential behavioral health concerns, ensuring patient safety
- Patient Intake & HIPAA Compliance – Experienced in collecting personal information, verifying insurance, and safeguarding patient data in accordance with HIPAA standards
- Customer Service Excellence & Attention to Detail – Committed to providing high-quality service to patients and families while ensuring accuracy in managing records and maintaining clear communication across healthcare teams
Timeline
Med/Surge Unit Assistant, Unit Tech
OSF Saint Luke Medical Center
02.2017 - Current
Psychiatric Observer
OSF St. Luke Medical Center
02.2017 - Current
High School Diploma -
Midwest Academy
No Degree - Medical Billing Specialist
Black Hawk College
No Degree - Medical Coding Specialist
Black Hawk College
Associate of Arts - Social Work
Black Hawk East College
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