Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Endress

Kewanee

Summary

  • Detail-oriented and organized professional with the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
  • Patient-focused team player skilled in handling paperwork, preparing records, and serving as the first point of contact for patients. Proficient in MS Office and familiar with medical terminology.
  • Dedicated to providing exceptional customer service and personalized patient care, committed to supporting team goals and achieving organizational success.
  • Analytical problem-solver with a driven mindset, eager to contribute to a healthcare setting while ensuring efficient and effective patient access services.

Overview

8
8
years of professional experience

Work History

Med/Surge Unit Assistant, Unit Tech

OSF Saint Luke Medical Center
02.2017 - Current


  • Enhanced patient care and experience by managing unit operations efficiently and providing welcoming assistance to new patients during their initial visits.
  • Ensured HIPAA compliance while facilitating effective communication between patients, families, and healthcare teams regarding updates and policies.
  • Maintained accurate and up-to-date patient records, including verifying insurance eligibility, processing demographics, payments, and referrals.
  • Monitored patient vitals, including temperature, blood pressure, and blood sugar levels, while assisting with daily living activities to promote independence and dignity.
  • Proficient in Microsoft Office and website navigation, with strong problem-solving, conflict management, time management, and communication skills.

Psychiatric Observer

OSF St. Luke Medical Center
02.2017 - Current
  • Followed established protocols to ensure patient safety and confidentiality in compliance with HIPAA guidelines, while demonstrating empathy towards patients facing challenges.
  • Trained new observers, shared best practices, and improved team efficiency through clear communication and timely submission of comprehensive observation reports to the charge nurse.
  • Maintained high accuracy by reviewing and updating observation protocols, ensuring consistency and streamlining reporting in fast-paced environments.

Education

High School Diploma -

Midwest Academy
Keokuk, IA
02-2008

No Degree - Medical Billing Specialist

Black Hawk College
Moline, IL
12-2018

No Degree - Medical Coding Specialist

Black Hawk College
Moline, IL
12-2018

Associate of Arts - Social Work

Black Hawk East College
07-2024

Skills

  • Microsoft Office Expertise – Proficient in Microsoft Word, Excel, and Outlook
  • Behavioral Management – Skilled in de-escalating patient concerns and maintaining a calm, supportive environment
  • Effective Communication & Problem Solving – Skilled in conveying information clearly to patients, families, and healthcare teams, while quickly identifying and resolving issues in a fast-paced environment
  • Patient Care & Compassion – Skilled in supporting patient comfort and needs with empathy, ensuring a positive and respectful experience, especially in stressful situations
  • Crisis Intervention – Trained in responding to emergency situations and providing immediate support to patients in need
  • Suicide Risk Assessment – Knowledge and experience in identifying and assessing potential behavioral health concerns, ensuring patient safety
  • Patient Intake & HIPAA Compliance – Experienced in collecting personal information, verifying insurance, and safeguarding patient data in accordance with HIPAA standards
  • Customer Service Excellence & Attention to Detail – Committed to providing high-quality service to patients and families while ensuring accuracy in managing records and maintaining clear communication across healthcare teams

Timeline

Med/Surge Unit Assistant, Unit Tech

OSF Saint Luke Medical Center
02.2017 - Current

Psychiatric Observer

OSF St. Luke Medical Center
02.2017 - Current

High School Diploma -

Midwest Academy

No Degree - Medical Billing Specialist

Black Hawk College

No Degree - Medical Coding Specialist

Black Hawk College

Associate of Arts - Social Work

Black Hawk East College
Brittany Endress