Detail-oriented and organized professional with the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
Patient-focused team player skilled in handling paperwork, preparing records, and serving as the first point of contact for patients. Proficient in MS Office and familiar with medical terminology.
Dedicated to providing exceptional customer service and personalized patient care, committed to supporting team goals and achieving organizational success.
Analytical problem-solver with a driven mindset, eager to contribute to a healthcare setting while ensuring efficient and effective patient access services.
Overview
8
8
years of professional experience
Work History
Med/Surge Unit Assistant, Unit Tech
OSF Saint Luke Medical Center
02.2017 - Current
Enhanced patient care and experience by managing unit operations efficiently and providing welcoming assistance to new patients during their initial visits.
Ensured HIPAA compliance while facilitating effective communication between patients, families, and healthcare teams regarding updates and policies.
Maintained accurate and up-to-date patient records, including verifying insurance eligibility, processing demographics, payments, and referrals.
Monitored patient vitals, including temperature, blood pressure, and blood sugar levels, while assisting with daily living activities to promote independence and dignity.
Proficient in Microsoft Office and website navigation, with strong problem-solving, conflict management, time management, and communication skills.
Psychiatric Observer
OSF St. Luke Medical Center
02.2017 - Current
Followed established protocols to ensure patient safety and confidentiality in compliance with HIPAA guidelines, while demonstrating empathy towards patients facing challenges.
Trained new observers, shared best practices, and improved team efficiency through clear communication and timely submission of comprehensive observation reports to the charge nurse.
Maintained high accuracy by reviewing and updating observation protocols, ensuring consistency and streamlining reporting in fast-paced environments.
Education
High School Diploma -
Midwest Academy
Keokuk, IA
02-2008
No Degree - Medical Billing Specialist
Black Hawk College
Moline, IL
12-2018
No Degree - Medical Coding Specialist
Black Hawk College
Moline, IL
12-2018
Associate of Arts - Social Work
Black Hawk East College
07-2024
Skills
Microsoft Office Expertise – Proficient in Microsoft Word, Excel, and Outlook
Behavioral Management – Skilled in de-escalating patient concerns and maintaining a calm, supportive environment
Effective Communication & Problem Solving – Skilled in conveying information clearly to patients, families, and healthcare teams, while quickly identifying and resolving issues in a fast-paced environment
Patient Care & Compassion – Skilled in supporting patient comfort and needs with empathy, ensuring a positive and respectful experience, especially in stressful situations
Crisis Intervention – Trained in responding to emergency situations and providing immediate support to patients in need
Suicide Risk Assessment – Knowledge and experience in identifying and assessing potential behavioral health concerns, ensuring patient safety
Patient Intake & HIPAA Compliance – Experienced in collecting personal information, verifying insurance, and safeguarding patient data in accordance with HIPAA standards
Customer Service Excellence & Attention to Detail – Committed to providing high-quality service to patients and families while ensuring accuracy in managing records and maintaining clear communication across healthcare teams
Timeline
Med/Surge Unit Assistant, Unit Tech
OSF Saint Luke Medical Center
02.2017 - Current
Psychiatric Observer
OSF St. Luke Medical Center
02.2017 - Current
High School Diploma -
Midwest Academy
No Degree - Medical Billing Specialist
Black Hawk College
No Degree - Medical Coding Specialist
Black Hawk College
Associate of Arts - Social Work
Black Hawk East College
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