Brittany Dortch
Oswego
Summary
Detail-oriented with strong foundation in conducting comprehensive research and delivering actionable insights. Proven track record of supporting various projects by gathering, analyzing, and synthesizing data, resulting in valuable recommendations. Demonstrated proficiency in data analysis and critical thinking, ensuring high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Virtual Research Consultant
Aetna - CVS HEALTH
09.2022 - Current
- Conducted thorough research and analysis of healthcare claims to identify discrepancies and inaccuracies
- Resolved complex claims issues by collaborating with internal departments, healthcare providers, and insurance companies
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations
- Managed multiple priorities and competing deadlines to ensure timely resolution of claims
- Developed customized research methodologies based on client needs, ensuring the delivery of actionable insights and strategic recommendations.
- Conducted cost-benefit analyses of potential projects, providing clients with detailed financial projections to inform investment decisions.
Assistant Manager of Sales
Anytime Fitness
01.2019 - 10.2022
- Assisted prospects with scheduling appointments, obtaining promotions, and navigating membership options.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Demonstrated excellent time management and prioritization skills in a fast-paced environment.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Collaborated with staff to improve member satisfaction and overall experience.
Education
Bachelors - Psychology
Grand Canyon University
Phoenix, AZ09-2025
Skills
- Proficient in Microsoft Office
- HIPAA Compliance Expertise
- Organizational Time Strategies
- Multitasking Proficiency
- Meeting Competing Deadlines
- Consumer Experience Enhancement
- Collaborative Problem Solving
- Project management
- Data analysis expertise
Timeline
Virtual Research Consultant
Aetna - CVS HEALTH
09.2022 - Current
Assistant Manager of Sales
Anytime Fitness
01.2019 - 10.2022
Bachelors - Psychology
Grand Canyon University
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