Brittany Delaney
Chicago
Summary
Self motivated, detail oriented professional with successful experience in fast-paced settings that require multitasking. Well-coordinated and decisive leader with expertise in team building, delegation and performance optimization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Responsible, punctual and productive professional that meets deadlines and able to work with little to no supervision.
Overview
20
20
years of professional experience
Work History
Warehouse Supervisor
Costco Business Center
01.2022 - 04.2024
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Trained new staff on job duties, company policies, and workplace safety procedures for rapid onboarding.
- Enhanced employee productivity through effective training programs and performance evaluations.
Accounts Receivable Clerk
Costco Business Center
06.2016 - 01.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Fleet Dispatch
Costco Business Center
07.2015 - 06.2016
- Directed monitored and rerouted 6 transportation vehicles due to construction or low viaducts.
- Minimized delivery errors by double-checking addresses, invoices and packaging requirements before drivers departed location.
- Ensured timely resolution of customer issues by closely monitoring dispatched calls and following up as needed.
- Resolved delivery issues promptly, maintaining open lines of communication between drivers, dispatchers, and customers.
- Coordinated with maintenance team Penske to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Maintained inventory for spill kits, first aid, DEF and uniform for drivers.
Membership Clerk
Costco Wholesale Corp
06.2014 - 07.2015
- Supported organizational growth goals by actively participating in strategic planning meetings focused on increasing membership numbers and overall revenue.
- Contributed to increased retention rates through consistent follow-up with members regarding renewals and payment processing.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Assisted in marketing efforts for membership drives, resulting in a steady growth of new members each quarter.
Bakery Production Worker
Costco Wholesale Corp
04.2006 - 06.2014
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
Cashier
White Castle
02.2004 - 03.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, ILSkills
- Customer Relations
- Administrative and Office Support
- Inbound Call Management
- Customer Account Management
- Staff Management
- Training and mentoring
- Delegating Work
- Data Entry
- Microsoft Word
- Microsoft Excel
- File Organization
- Verbal Communication
Timeline
Warehouse Supervisor
Costco Business Center
01.2022 - 04.2024
Accounts Receivable Clerk
Costco Business Center
06.2016 - 01.2022
Fleet Dispatch
Costco Business Center
07.2015 - 06.2016
Membership Clerk
Costco Wholesale Corp
06.2014 - 07.2015
Bakery Production Worker
Costco Wholesale Corp
04.2006 - 06.2014
Cashier
White Castle
02.2004 - 03.2006
High School Diploma -
Chicago Vocational Career Academy