Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Kroner

Frankfort

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Trails Edge Brewing Co. and Buffalo Wild Wings. Proven ability to engage guests and enhance their experience while efficiently managing cash handling and multitasking in high-pressure environments. Committed to team training and development, fostering a collaborative atmosphere for success. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server, Kitchen Expeditor

Trail's Edge Brewing Co.
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Working efficiently and as fast paced as possible while ensuring the accuracy of all tables and tickets.
  • Properly plating the food items with the correct sauces and sides.

Bartender, Server

Buffalo Wild Wings
10.2020 - 04.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

Associate of Arts - General Studies

Joliet Junior College
Joliet, IL
06-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Responsible alcohol service
  • Suggestive selling
  • Team training and development

Certification

  • Active ServSafe Food Handlers Certificate- Expiration April 2026
  • Active Basset Certification- Expiration April 2027

Timeline

Server, Kitchen Expeditor

Trail's Edge Brewing Co.
04.2022 - Current

Bartender, Server

Buffalo Wild Wings
10.2020 - 04.2022

Associate of Arts - General Studies

Joliet Junior College

Similar Profiles

CREATE PROFILE
Britney Kroner