Britney Hicks
Edinburg
Summary
Probation officer with extensive experience in documentation and compliance monitoring. Skilled in assessing client needs and ensuring legal adherence while promoting rehabilitation through customized support strategies.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Specialty Court Probation Officer
Sangamon County Court Services
Springfield
12.2024 - Current
- Implemented case management strategies to monitor offender compliance and progress.
- Evaluated client behavior during regular check-ins to assess rehabilitation goals.
- Provided guidance on legal requirements and community resources for clients.
- Assisted in preparing court reports detailing client status and compliance.
- Documented interactions and case updates per departmental policies.
- Developed comprehensive case management plans with referrals to community services.
- Administered regular drug and alcohol tests for felony offenders.
- Monitored probationers for compliance with court-ordered conditions.
Detention Officer
Sangamon County Court Services
Springfield
11.2024 - Current
- Monitored inmate behavior to enforce facility rules and regulations.
- Conducted behavioral observations to identify potential risks among inmates.
- Performed routine searches of inmate property to prevent contraband possession.
- Conducted thorough cell searches for drugs, weapons, or prohibited items.
- Documented incidents and interactions in daily logs for accurate record-keeping.
- Escorted inmates safely between various areas of detention center.
- Served meals promptly while enforcing mealtime regulations.
- Administered medications according to medical orders for juvenile offenders.
Owner
Dust N Stuff Cleaning
Edinburg
03.2014 - Current
- Trained staff on best practices for cleaning techniques and customer interaction.
- Analyzed customer feedback to enhance service offerings and resolve issues.
- Developed strategic partnerships with local businesses to increase client base.
- Maintained relationships with clients through exceptional customer service.
- Ensured compliance with local, state, and federal regulations consistently.
- Supervised worker performance to boost productivity, efficiency, and cost savings.
- Engaged customers using strong verbal skills to identify needs effectively.
- Monitored inventory levels and placed orders to maintain adequate stock.
Pretrial Probation Officer
Sangamon County Court Services
Springfield
11.2021 - 12.2024
- Monitored compliance with court orders through regular check-ins and assessments.
- Maintained accurate documentation of case activities and client interactions.
- Trained new staff on best practices for client assessments and case management.
- Collaborated with mental health professionals to address psychological needs of clients.
- Conducted risk assessments to evaluate potential threats to community safety.
- Administered drug and alcohol tests while completing DNA indexing for felony offenders.
- Gathered and verified social and legal data on each probationer, maintaining detailed records.
- Participated in probable cause and revocation hearings to stay informed on legal processes.
Executive Assistant
The Parent Place
Springfield
11.2017 - 02.2020
- Conducted research supporting project initiatives, delivering valuable insights for decision-making.
- Streamlined office operations through efficient document management and task organization.
- Handled confidential information, ensuring data security and maintaining company integrity.
- Monitored incoming emails and responded promptly to inquiries.
- Performed data entry into various software programs including MS Excel spreadsheets.
- Answered customer and client calls, providing necessary assistance.
- Created and maintained accurate records for customer accounts and financial transactions.
- Greeted visitors warmly upon arrival at the office.
Rural Mail Carrier Associate
United States Post Office
Kincaid
04.2017 - 07.2018
- Sorted and organized mail for timely distribution along designated routes.
- Maintained accurate records of deliveries and pickups for efficient tracking.
- Adhered to safety protocols while operating postal vehicles in rural areas.
- Collaborated with team members to resolve service challenges and enhance delivery processes.
- Utilized navigation tools to accurately follow designated routes.
- Inspected mail-handling equipment regularly to ensure optimal functionality.
- Monitored inventory of postage stamps, envelopes, boxes, and labels at post office locations.
- Obtained signatures for registered, certified, and insured mail to confirm delivery.
- Handled undeliverable mail in accordance with established procedures.
Law Firm Receptionist
Heyl Royster Voelker & Allen
Springfield
04.2017 - 07.2017
- Streamlined front desk operations to enhance visitor experience and create a welcoming environment.
- Optimized appointment scheduling and calendar management for staff efficiency.
- Ensured timely distribution of incoming mail and packages to relevant personnel.
- Provided administrative assistance to team members to support daily operations.
- Maintained confidentiality of sensitive information in all communications.
- Performed accurate data entry into various computer systems promptly.
- Coordinated meeting room bookings and arranged catering for events as needed.
- Assisted management with special projects, contributing to overall team objectives.
Health Insurance Representative
Blue Cross Blue Shield of Illinois
Springfield
11.2008 - 06.2011
- Assisted customers with benefit enrollment and ensured accurate completion of necessary documentation.
- Explained policy details and coverage options to clients, enhancing their understanding of health plans.
- Performed accurate data entry and maintenance to facilitate smooth claims processing.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Social Worker
Community Child Care Connection
Springfield
03.2004 - 11.2007
- Conducted client assessments to identify needs and create tailored support strategies.
- Provided crisis intervention for families facing immediate challenges and conflicts.
- Educated clients about available community resources and support services.
- Participated in outreach programs to raise awareness of child welfare issues.
- Documented case notes while maintaining accurate records of client interactions.
- Assisted clients in accessing essential community resources, including housing and transportation.
- Maintained thorough case history records and drafted detailed reports.
- Collaborated with state agencies to develop individualized plans for each client.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO05-2021
Associate of Applied Science - Criminal Justice
Lincoln Land Community College
Springfield, Illinois, IL07-2018
High School Diploma -
Lanphier High School
Springfield, IL06-1996
Skills
- Case management and compliance monitoring
- Client assessment and documentation
- Court reporting and legal knowledge
- Risk assessment and attention to detail
- Community resource coordination
- Urinalysis testing and electronic monitoring
- Adult probation and offender supervision
Certification
LEADS Certification, Illinois State Police, December 2021-Present
References
References available upon request.
Timeline
Specialty Court Probation Officer
Sangamon County Court Services
12.2024 - Current
Detention Officer
Sangamon County Court Services
11.2024 - Current
Pretrial Probation Officer
Sangamon County Court Services
11.2021 - 12.2024
Executive Assistant
The Parent Place
11.2017 - 02.2020
Rural Mail Carrier Associate
United States Post Office
04.2017 - 07.2018
Law Firm Receptionist
Heyl Royster Voelker & Allen
04.2017 - 07.2017
Owner
Dust N Stuff Cleaning
03.2014 - Current
Health Insurance Representative
Blue Cross Blue Shield of Illinois
11.2008 - 06.2011
Social Worker
Community Child Care Connection
03.2004 - 11.2007
Bachelor of Science - Criminal Justice
Colorado Technical University
Associate of Applied Science - Criminal Justice
Lincoln Land Community College
High School Diploma -
Lanphier High School