Briggs Carlson
State Farm
Bloomington
1
Certification
3
years of professional experience
Skilled insurance adjuster working as a total loss specialist with expertise in managing a high volume of claims, customer resolution, and teammate collaboration. Possessing a proven track record of streamlining processes and enhancing client retention through analytical problem-solving and attention to detail while enhancing customer satisfaction and maintaining a high level of claim production. I am looking for something new, something exciting, and above all challenging.
Work History
Total Loss Specialist
1 Year 5 Months- Evaluated total loss claims to determine appropriate compensation amounts for policyholders.
- Analyzed, interpreted and communicated claims specific information and data to customers and company peers with succinctness and ease.
- Managed a high volume of claims simultaneously while maintaining organization and attention to detail.
- Utilized strong analytical skills to evaluate complex claims and determine appropriate courses of action, contributing to the successful resolution of challenging claims.
- Streamlined the total loss process for faster claim settlements and increased client retention.
Claims Associate
1 Year 2 Months- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Utilized claims management software to track, document, and analyze claim progress effectively.
- Assisted customers by providing clear explanations of claims processes and coverage details.
- Identified trends in claim submissions, recommending process improvements for efficiency gains.
- Worked productively in fast-moving a work environment to process large volumes of claims.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
Education
Bachelor of Science - Political Science
Skills
Leadership
Independence
Flexibility
Critical Thinking
Adaptability.
Microsoft Office
ECS
Hercules
MAX
Claims Summary
CSS
basic coding.
Reliability
Team Building
Problem Solving and Policy Analysis.
Regulatory compliance
Detail-oriented
Team collaboration
Certification
- Proficiency in Microsoft Office
ICC President's List 2021
Awarded for 4.0 GPA
Timeline
Total Loss Specialist
State Farm
03.2025 - CurrentRead More
Claims Associate
State Farm
01.2024 - 03.2025Read More
University of Illinois At Urbana-Champaign
Bachelor of Science from Political Science
Read More