Summary
Overview
Work History
Education
Skills
Timeline
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Brielle Ordaz

Waukegan

Summary

Empathetic professional with 10-plus years of experience in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Also fluent in both the English and Spanish languages, and able to communicate verbally and through written communication.

Overview

25
25
years of professional experience

Work History

Customer Solutions Specialist

Jcc Chicago
Northbrook
03.2023 - 11.2024
  • Connected with families with outstanding balances, and accepted payments for collection. Assisted families with applying for financial aid to assist with program costs.
  • Entered program registrations into the CRM systems, processed payments, provided refunds, and assisted with program selections and cancellations.
  • Updated databases into the Salesforce system, including account information and call logs.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Representative

Peapod Digital Labs
Chicago
04.2014 - 12.2021
  • Entered customer interaction details into Zendesk to track requests, order entry, document problems, and record solutions offered.
  • Answered up to 60 customer calls a day and also up to 50 emails per day simultaneously.
  • Assisted in the manager assist line and provided assistance with customer escalation calls.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted with training all new employees and coached them through the probationary period.

Teller Supervisor

North Community Bank
Chicago
03.2000 - 02.2014
  • Promoted a culture of teamwork and continuous improvement among teller staff.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Collaborated with other departments to ensure smooth workflow processes across branches.
  • Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
  • Identified transaction errors when debits and credits did not balance.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
  • Assisted in generating monthly audit reports.

Education

High School Diploma -

St. Scholastica
Chicago, IL
03-1994

Skills

  • Customer service
  • Payment processing
  • CRM management
  • Salesforce administration
  • Data entry
  • Zendesk usage
  • Bilingual
  • Team collaboration
  • Call center experience
  • Problem-solving skills

Timeline

Customer Solutions Specialist

Jcc Chicago
03.2023 - 11.2024

Customer Service Representative

Peapod Digital Labs
04.2014 - 12.2021

Teller Supervisor

North Community Bank
03.2000 - 02.2014

High School Diploma -

St. Scholastica

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Brielle Ordaz