Brieanna Schwingel
Chicago
Summary
As a Chicago native with a passion for storytelling, I bring a unique blend of creativity and analytical thinking to digital media due to my background. Currently I am pursuing a degree in Journalism and with an additive academic backgrounds in Advertising Art Direction and Graphic Design, I possess a strong foundations in visual communication and content creation. With over four years of experience as a barista, I've honed exceptional customer service and time management skills, ensuring a seamless experience for clients and team members alike.
My professional journey includes roles in social media, customer service, and sales, where I've developed a keen understanding of audience engagement and brand voice consistency. Proficient in Adobe Creative Suite, photography, and copywriting, I am skillful at creating compelling content that resonates with diverse audiences. I stay on top of trends to optimize digital strategies, ensuring maximum impact and reach.
Overview
9
9
years of professional experience
Work History
Barista
Chiqueolatte
01.2021 - Current
- While pursuing my degree in journalism, I took on a variety of responsibilities in food service, where I developed strong multitasking and communication skills. I ensured work areas were clean and organized in compliance with health and safety standards, maintained a professional and friendly attitude with customers, and kept a close eye on inventory to ensure food and supply levels were always stocked and ready for service.
Kennel Attendant
Chi-Town Dog House
10.2021 - 01.2023
- Provided attentive care in a pet boarding and daycare facility, including feeding, cleaning kennels, and performing basic grooming tasks. Monitored animals' health and behavior closely, and communicated any changes or concerns clearly and compassionately to pet owners to ensure the best care possible.
Social Media Assistant
H&M
02.2019 - 12.2019
- As H&M’s Social Media Assistant, I managed and created content across various platforms to enhance the brand’s online presence while staying true to its tone and visual identity. I developed engaging posts that reflected H&M’s voice, monitored daily activity, and responded to user comments and messages with consistency and professionalism. My focus was on fostering on-brand community and driving meaningful engagement.
Customer Service Representative
H&M
10.2017 - 02.2019
- As a Customer Service Agent at H&M, I consistently demonstrated strong communication and problem-solving skills to resolve product and customer-related concerns efficiently and with empathy. I handled inquiries via phone, email, and chat, addressing everything from product information to order issues. When needed, I effectively de-escalated challenging situations, always aiming to turn a negative experience into a positive one. I ensured each interaction aligned with H&M’s brand values, providing friendly, solution-oriented support that strengthened customer loyalty and satisfaction.
Sales Floor Team Member
H&M
08.2016 - 10.2017
- When working as a Sales Floor Team Member I helped customers with product questions, styling, and purchases. Maintained a clean and organized store, restocked merchandise, and supported the team with day-to-day tasks while providing friendly, on-brand customer service.
Education
Bachelor of Arts - Journalism And Mass Communication
Drake University
Des Moines, IA05-2026
Bachelor of Arts - Advertising Art Direction/Graphic Design
Columbia College Chicago
Chicago, ILHigh School Diploma -
Reavis High School
Burbank, IL05-2015
Skills
- Graphic Design
- Time Management
- Communication
- Trend Awareness
- Problem Solving
- Adaptability
- Brand Voice Awareness
- Journalism
- Adobe Suite
- Photography Skills
- Copywriting
- Chicago-Native
Timeline
Kennel Attendant
Chi-Town Dog House
10.2021 - 01.2023
Barista
Chiqueolatte
01.2021 - Current
Social Media Assistant
H&M
02.2019 - 12.2019
Customer Service Representative
H&M
10.2017 - 02.2019
Sales Floor Team Member
H&M
08.2016 - 10.2017
Bachelor of Arts - Journalism And Mass Communication
Drake University
Bachelor of Arts - Advertising Art Direction/Graphic Design
Columbia College Chicago
High School Diploma -
Reavis High School
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