Bridgette Head
Libertyville
Summary
Dynamic customer service professional, excelling in front-end performance optimization and time management. Recognized for enhancing guest satisfaction through personalized interactions and efficient transaction processing. Committed team player who fosters positive relationships and improves operational efficiency.
Overview
4
4
years of professional experience
Work History
Front End Associate
Sam’s Club
01.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Guest Advocate
Target
09.2021 - 12.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized experiences
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Education
High School Diploma -
Vernon Hills High School
Vernon Hills Skills
- Customer service
- Time management
- Front-end performance optimization
- Team contribution
Timeline
Front End Associate
Sam’s Club
01.2023 - Current
Guest Advocate
Target
09.2021 - 12.2023
High School Diploma -
Vernon Hills High School
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