Bridgett Hernandez
South Elgin
Summary
Motivated and customer-focused individual seeking opportunitites to grow within the hospitality industry. Quick learner with strong communication skills, a positive attitude, and a passion for delivering excellent service.
Overview
7
7
years of professional experience
Work History
Senior Tax Payment Specialist
Advantax Group
Elgin
01.2025 - 08.2025
Tax Payment Specialist
Advantax Group
Elgin
07.2022 - 01.2025
- Managed payment schedules and prioritized cash flow requirements effectively.
- Organize all received tax bills for assigned clients.
- Research and resolve client-specific bank account concerns, or discrepancies.
- Monitored bank balances daily to ensure sufficient funds are available for payment processing.
- Maintained accurate records of financial transactions and vendor interactions.
Sales Associate
Express Clothing
Geneva
03.2020 - 01.2025
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Collaborated with team members to meet sales goals and improve customer satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Head Cashier
Home Depot
South Elgin
11.2018 - 07.2019
- Managed cash register operations and ensured accurate transactions.
- Assisted customers with purchases and addressed inquiries effectively.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Maintained clean and organized checkout area to enhance customer experience.
Education
Associate of Arts -
Elgin Community College
Elgin, IL12-2024
Skills
- Bilingual (Spanish and English)
- Willingness to learn
- Customer service
- Data entry
- Financial analysis
- Team collaboration
- Problem solving
- Pos and cash handling
- Multitasking in fast-paced environments
- Team player and reliable
- Cleanliness and organization
- Outgoing and approachable
Timeline
Senior Tax Payment Specialist
Advantax Group
01.2025 - 08.2025
Tax Payment Specialist
Advantax Group
07.2022 - 01.2025
Sales Associate
Express Clothing
03.2020 - 01.2025
Head Cashier
Home Depot
11.2018 - 07.2019
Associate of Arts -
Elgin Community College
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