Bridgett Gillom
Alton
Summary
Expert communicator with 20+ years of customer service experience (internal and external customers). Proven ability to implement new procedures, resulting in a 20% increase in productivity. Extensive background in researching, organizing, and analyzing confidential documentation and information to produce the most effective results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Confidential Secretary – Finance Department
Alton Community Unit School District No. 11
07.2020 - Current
- Coordinate benefits processing tasks, including enrollments, termination, COBRA, plan changes, disability, and other claims
- Manage confidential benefits records for over 800 employees
- Maintain employee benefits files and group benefits database and update employee payroll records to ensure eligibility
- Perform as administrator for all benefits programs
- Reconcile and maintain monthly benefit invoices
- Assist the Director of Finance with researching, reviewing, and selecting new plan options.
Deputy Assessor
Alton Township Assessor’s Office
03.2014 - 06.2020
- Ensure the proper completion and submission of Illinois Real Estate Property Tax Exemptions available to the citizens of the city of Alton
- Research and organize supporting documentation of real estate assessment appeals filed with the Madison County Board of Review and attend appeal hearings as scheduled
- Collaborating jointly with the Assessor to ensure all residential and commercial properties have assessments aligned with the Fair Market Value.
Administrative Assistant
Greater St. James Baptist Church
03.2009 - 03.2014
- Coordinated the scheduling of meetings and speaking engagements for the Pastor, Assistant Pastor, and Ministry Leaders
- Worked closely with the Finance chairperson to ensure prompt payment of all church expenses
- Orchestrated all uses of the church for regular church services, weddings, funerals, and organizations throughout the community.
Implementation coordinator
TALX Corporation
02.2004 - 03.2009
- Operated as the intermediary between the customer and the state unemployment agencies
- Receiving, analyzing, and responding to unemployment claim-related documents within a pre-determined time limit.
Education
MBA - Business Management
University of Illinois Springfield
Springfield05.2023
Bachelor of Science - Accountancy
Southern Illinois University Edwardsville
Edwardsville, IL08.2020
Skills
- Communicate effectively at all levels
- Possess excellent analytical and computer skills
- Organize workload effectively
- Excellent time management skills
- QuickBooks
- SAP
- Discretion and Confidentiality
- Project Management
- Records Management
Certification
Graduate Certificate in Human Resource Management - University of Illinois Springfield - May 2023
Timeline
Confidential Secretary – Finance Department
Alton Community Unit School District No. 11
07.2020 - Current
Deputy Assessor
Alton Township Assessor’s Office
03.2014 - 06.2020
Administrative Assistant
Greater St. James Baptist Church
03.2009 - 03.2014
Implementation coordinator
TALX Corporation
02.2004 - 03.2009
MBA - Business Management
University of Illinois Springfield
Bachelor of Science - Accountancy
Southern Illinois University Edwardsville
Graduate Certificate in Human Resource Management - University of Illinois Springfield - May 2023
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