Bridget Moore
Chicago
Summary
Accomplished professional with expertise in customer service and EHR administration, honed at Roseland Hospital. Excelled in patient registration, enhancing admissions efficiency by 20%. Adept at data management and visitor coordination, ensuring seamless operations. Proven ability to mentor peers and maintain confidentiality, delivering exceptional support and fostering positive client experiences.
Overview
8
8
years of professional experience
Work History
Desk Clerk
Thresholds
Chicago
08.2019 - Current
- Managed front desk operations and provided exceptional customer service.
- Processed visitor check-ins and maintained accurate log records.
- Assisted clients with inquiries and directed them to appropriate services.
- Coordinated communication between departments to ensure smooth operations.
- Implemented filing systems for client documentation and office materials.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
Admitting Registrar
Roseland Hospital
Chicago
03.2018 - 08.2019
- Registered patients by collecting personal and insurance information accurately.
- Verified insurance coverage and eligibility for services provided at the hospital.
- Coordinated patient admissions, ensuring smooth transitions to various departments.
- Assisted patients in completing necessary forms and documentation efficiently.
- Maintained confidentiality of patient records in compliance with regulations.
- Communicated effectively with medical staff regarding patient admissions and needs.
- Updated electronic health records promptly to reflect accurate patient information.
- Provided exceptional customer service to enhance patient experience during admission process.
- Mastered hospital computerized systems, efficiently entered, monitored, and tracked computerized data and mentored other hospital team members in technology use.
- Assisted patients in understanding their insurance coverage and any out-of-pocket expenses.
Education
Some College (No Degree) - Sociology
Malcom X College
Skills
- Customer service and support
- Data entry and management
- EHR administration
- Visitor processing and coordination
- Office administration and organization
- Patient registration and onboarding
Timeline
Desk Clerk
Thresholds
08.2019 - Current
Admitting Registrar
Roseland Hospital
03.2018 - 08.2019
Some College (No Degree) - Sociology
Malcom X College