Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bridget Adrow

Chicago

Summary

Secure a role that allows me to utilize and enhance my excellent customer service skills.

Offering strong organizational and interpersonal skills, eager to learn and grow in property management. Brings understanding of administrative tasks and tenant relations, focusing on effective communication and coordination. Ready to use and develop problem-solving and multitasking abilities in Assistant Property Manager role.

Overview

15
15
years of professional experience

Work History

Assistant Property Manager

Eastlake Management Group Inc.
03.2020 - Current
  • Performed monthly property inspections to ensure compliance with all policies and procedures, issued property violation notices when necessary, and assisted with processing rent payments and pursuing uncollected rent
  • Addressed and resolved residential complaints efficiently and promptly
  • Met with prospective tenants to assess qualifications, prepared and signed leases, collected security deposits, and showed vacant units
  • Coordinated move-ins with maintenance teams and contractors

Recertification Specialist

East Lake Management Group Inc.
06.2019 - 03.2020
  • Conducted face-to-face and group redetermination interviews for residents in Section8, Market, Low Income Housing, and Trust Fund units
  • Utilized computer investigative applications, such as Screening Reports, to assist with eligibility determination
  • Performed routine clerical tasks, including reviewing verifications, evaluating applications, filing and typing documents, and composing letters
  • Prepared rental leases and tax credit documents
  • Received payments from residents and entered work orders
  • Proficient in using Yardi and verification websites such as HUD EIV and The Work Number

Administrative Assistant

East Lake Management Group
04.2018 - 06.2019
  • Answered multi-line phone systems and directed calls to the appropriate department
  • Filed and maintained legal documents, including court documents and legal lease agreements
  • Managed tenant rent and verified accurate payments
  • Accepted, processed, and initiated all maintenance requests, ensuring their timely completion
  • Prepared monthly memoranda regarding building policies and activities
  • Resolved tenant grievances to ensure positive resident satisfaction

Customer Service Representative

Bonded Collection Corporation/ Hollis Cobb Corporation
03.2010 - 08.2017
  • Managed inbound and outbound calls to collect on outstanding past due accounts
  • Responded to customer and creditor correspondence via email, phone, and fax promptly
  • Handled claims related to railroad incidents
  • Managed account receivables and resolved disputes to maintain current accounts
  • Processed claims with insurance companies regarding railroad incidents (loss of services, damages)

Education

Harold Washington College
Chicago, IL

Skills

  • Administrative support
  • Strong communication skills
  • Property tours and inspections
  • Telephone and email etiquette

Accomplishments

I provide 24-hour support for emergency tenant issues, coordinating emergency maintenance call-outs. Additionally, I visit properties to report fires, vandalism, and assist with domestic issues.

Timeline

Assistant Property Manager

Eastlake Management Group Inc.
03.2020 - Current

Recertification Specialist

East Lake Management Group Inc.
06.2019 - 03.2020

Administrative Assistant

East Lake Management Group
04.2018 - 06.2019

Customer Service Representative

Bonded Collection Corporation/ Hollis Cobb Corporation
03.2010 - 08.2017

Harold Washington College

Similar Profiles

CREATE PROFILE
Bridget Adrow