Brice Multer-Amsellem
Jerusalem
Summary
In over fifteen years in the Sales and post-sales arena, I’ve developed a passion for building strategies and processes that ensure a super-smooth ride for customers, trust, loyalty, and strong relationships.
Overview
2026
2026
years of professional experience
Work History
Consultant
Stealth and Various
- Current
- Consultant for Ideation, seed, and start-up Hi-Tech stage companies.
- Product management for nationwide network Retail company.
Customer Success Regional Manager
AZAMI
01.2022 - 01.2024
- Company Overview: Worldwide leading Intellectual property service and Hi-tech company
- Generated +230% revenue (+$1.6 million) - within the first year.
- Largest CSM portfolio (up to 160 accounts), Strategic B2B accounts only.
- #1 scorer in engagement, journey, NPS (and resulting w/ Opps!).
- #1 in accounts revival, retention, new accounts onboarding.
- 3% churn and #1 in cross-sell & upsell.
Manager of Customer Success Dept
ORCAM
01.2019 - 01.2022
- Led all operations and strategy at OrCam's CS, including CS specialists' recruitment, managing the support team's professional skill set & efficiency -for instance: from 25 cases/day to 200/day -, and overseeing the OrCam Communities (both Beta testers, social media, and real-life users).
- Generating personally $1 Million of upsells & retention.
- Increased CS team from 3 to 15 members in less than a year.
- Provided ongoing product review & feedback for R&D & all VP and C-level.
- Led training & education for all categories of stakeholders and customers.
- Generated online reviews and company advocacy content (samples).
- Designed, created, and analyzed surveys for products and UI/UX roadmap.
Operations Manager
ANTENNA INTERNATIONAL
01.2018 - 01.2019
- Company Overview: A company that combines tourism, high-tech, and culture.
- Team #1 worldwide in Sales and CSAT: +30% sales & +50% CSAT.
- Trends follow-up, updates, and Market research for top management.
Division Manager (B2B & B2C)
BBR LOUVRE
01.2009 - 01.2018
- Company Overview: Premium real estate promotion company with a luxury division focused on exports, retail, and high-end brand identity.
- +10 to 15% margins per year over 10 years.
- +50% NPS & CSAT.
- Managed team members as well as recruitment.
Customer Service Coordinator
BPIFRANCE
01.2007 - 01.2009
- Company Overview: Private banking group specialized in loans and investment.
Education
BA - Economics
INALCO
Master Level research training - Eurasian studies
INALCO
Master's degree - Philosophy
SORBONNE UNIVERSITY, PARIS
Exchange Semester - undefined
NEW YORK UNIVERSITY
Skills
- SaaS model development
- Client engagement
- User acquisition strategies
- Business planning
- Cultural awareness
- Performance tracking
- User support
- Multitasking and organization
- Stakeholder engagement
- Sales strategy
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
LNGG
English & French- Bilingual
Hebrew, German, Russian, Mongolian
Timeline
Customer Success Regional Manager
AZAMI
01.2022 - 01.2024
Manager of Customer Success Dept
ORCAM
01.2019 - 01.2022
Operations Manager
ANTENNA INTERNATIONAL
01.2018 - 01.2019
Division Manager (B2B & B2C)
BBR LOUVRE
01.2009 - 01.2018
Customer Service Coordinator
BPIFRANCE
01.2007 - 01.2009
Master Level research training - Eurasian studies
INALCO
Master's degree - Philosophy
SORBONNE UNIVERSITY, PARIS
Exchange Semester - undefined
NEW YORK UNIVERSITY
Consultant
Stealth and Various
- Current
BA - Economics
INALCO
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