Brianne Munoz
Chicago
Summary
Detail-oriented operations coordinator with expertise in workflow coordination, employee training, and performance monitoring. Committed to optimizing operational efficiency and enhancing team collaboration.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Tower WAV
Chicago
2024.03 - Current
- Coordinated daily operations to streamline workflow across departments.
- Created daily reports and monitored driver performance to track progress toward weekly goals.
- Maintained precise records of operational activities to support decision-making.
- Conducted training sessions for new employees on operational procedures.
Guest Ambassador
Tapville
Rosemont
2023.08 - 2024.05
- Welcomed guests and delivered personalized service to elevate overall satisfaction.
- Greeted guests and provided information about Tapville offerings.
- Maintained cleanliness and organization of guest areas.
- Assisted customers in selecting beverages and food items.
- Utilized point-of-sale system to process orders accurately and efficiently.
Caretaker
DORS
Chicago
2016.01 - 2023.06
- Provided daily care and assistance to individuals with various needs.
- Provided daily needs such as cleaning, bathing, and errands.
Key Holder
Once Upon a Child
Orland Park
2022.08 - 2022.12
- Managed opening and closing procedures for the store.
- Provided customer service including cashiering, merchandising and restocking shelves.
Manager
Basant Restaurant
Chicago
2021.04 - 2022.05
- Supervised daily restaurant operations and staff performance to ensure service quality.
- Trained new employees on restaurant policies, customer service standards, and safety protocols.
- Developed staff schedules to ensure adequate coverage during peak dining hours.
- Handled customer inquiries and resolved issues to enhance overall dining experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Rauner College Prep
Chicago, IL2016-06
Some College (No Degree) - Sociology
Dominican University
River Forest, ILSkills
- Operations management
- Performance monitoring
- Record keeping
- Employee training
- Workflow coordination
- Customer relationship management
- Team collaboration
- Time management
- Attention to detail
- Scheduling management
- Team Training
- Technology
Timeline
Operations Coordinator
Tower WAV
2024.03 - Current
Guest Ambassador
Tapville
2023.08 - 2024.05
Key Holder
Once Upon a Child
2022.08 - 2022.12
Manager
Basant Restaurant
2021.04 - 2022.05
Caretaker
DORS
2016.01 - 2023.06
High School Diploma -
Rauner College Prep
Some College (No Degree) - Sociology
Dominican University