Detail-oriented operations coordinator with expertise in workflow coordination, employee training, and performance monitoring. Committed to optimizing operational efficiency and enhancing team collaboration.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Tower WAV
Chicago
03.2024 - Current
Coordinated daily operations to streamline workflow across departments.
Created daily reports and monitored driver performance to track progress toward weekly goals.
Maintained precise records of operational activities to support decision-making.
Conducted training sessions for new employees on operational procedures.
Guest Ambassador
Tapville
Rosemont
08.2023 - 05.2024
Welcomed guests and delivered personalized service to elevate overall satisfaction.
Greeted guests and provided information about Tapville offerings.
Maintained cleanliness and organization of guest areas.
Assisted customers in selecting beverages and food items.
Utilized point-of-sale system to process orders accurately and efficiently.
Caretaker
DORS
Chicago
01.2016 - 06.2023
Provided daily care and assistance to individuals with various needs.
Provided daily needs such as cleaning, bathing, and errands.
Key Holder
Once Upon a Child
Orland Park
08.2022 - 12.2022
Managed opening and closing procedures for the store.
Provided customer service including cashiering, merchandising and restocking shelves.
Manager
Basant Restaurant
Chicago
04.2021 - 05.2022
Supervised daily restaurant operations and staff performance to ensure service quality.
Trained new employees on restaurant policies, customer service standards, and safety protocols.
Developed staff schedules to ensure adequate coverage during peak dining hours.
Handled customer inquiries and resolved issues to enhance overall dining experience.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership during times of organizational change or crisis situations.