Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianne Munoz

Chicago

Summary

Detail-oriented operations coordinator with expertise in workflow coordination, employee training, and performance monitoring. Committed to optimizing operational efficiency and enhancing team collaboration.

Overview

10
10
years of professional experience

Work History

Operations Coordinator

Tower WAV
Chicago
03.2024 - Current
  • Coordinated daily operations to streamline workflow across departments.
  • Created daily reports and monitored driver performance to track progress toward weekly goals.
  • Maintained precise records of operational activities to support decision-making.
  • Conducted training sessions for new employees on operational procedures.

Guest Ambassador

Tapville
Rosemont
08.2023 - 05.2024
  • Welcomed guests and delivered personalized service to elevate overall satisfaction.
  • Greeted guests and provided information about Tapville offerings.
  • Maintained cleanliness and organization of guest areas.
  • Assisted customers in selecting beverages and food items.
  • Utilized point-of-sale system to process orders accurately and efficiently.

Caretaker

DORS
Chicago
01.2016 - 06.2023
  • Provided daily care and assistance to individuals with various needs.
  • Provided daily needs such as cleaning, bathing, and errands.

Key Holder

Once Upon a Child
Orland Park
08.2022 - 12.2022
  • Managed opening and closing procedures for the store.
  • Provided customer service including cashiering, merchandising and restocking shelves.

Manager

Basant Restaurant
Chicago
04.2021 - 05.2022
  • Supervised daily restaurant operations and staff performance to ensure service quality.
  • Trained new employees on restaurant policies, customer service standards, and safety protocols.
  • Developed staff schedules to ensure adequate coverage during peak dining hours.
  • Handled customer inquiries and resolved issues to enhance overall dining experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.

Education

High School Diploma -

Rauner College Prep
Chicago, IL
06-2016

Some College (No Degree) - Sociology

Dominican University
River Forest, IL

Skills

  • Operations management
  • Performance monitoring
  • Record keeping
  • Employee training
  • Workflow coordination
  • Customer relationship management
  • Team collaboration
  • Time management
  • Attention to detail
  • Scheduling management
  • Team Training
  • Technology

Timeline

Operations Coordinator

Tower WAV
03.2024 - Current

Guest Ambassador

Tapville
08.2023 - 05.2024

Key Holder

Once Upon a Child
08.2022 - 12.2022

Manager

Basant Restaurant
04.2021 - 05.2022

Caretaker

DORS
01.2016 - 06.2023

High School Diploma -

Rauner College Prep

Some College (No Degree) - Sociology

Dominican University
Brianne Munoz