Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Sparkman

Chicago

Summary

A caring and friendly Customer Service Professional with 10 years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service with empathy and rapport to diverse customers and managing high call volumes efficiently to ensure satisfaction. Dependable achiever, with ability to support complex, deadline-driven objectives. Motivated team player aiming to provide superior customer service above and beyond expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Paraprofessional

UChicago Charter School
10.2023 - Current

Provide one-on-one and small group academic support to students, reinforcing lesson plans, and assisting with classroom activities. Implemented individualized strategies to support student learning, behavior management, and social-emotional development. Collaborate with teachers and support staff to create an inclusive and engaging learning environment. Communicate with parents and guardians about student progress and classroom expectations.

Teacher Assistant

Chicago Public Schools
10.2022 - 10.2023

Provide support and oversight in the classroom alongside primary teacher to help ensure safety and quality learning for all students. Assist with daily lesson planning, materials prep, and implementation of lessons to support kindergarten readiness. Input grades, process reports, and alert parents to potential learning issues. Facilitate physical, emotional, and developmental care for children by serving as a trusted, reliable source

Library Page

City of Chicago
07.2019 - 10.2022

Checked-in and out materials, send reminders to patrons, located materials requested by patrons, put materials on hold, checked for any sign of damaged materials, and prepared materials to be delivered to different branches. Provided information regarding patrons' accounts and application processing in person, through phone calls, or emails. Aided customers with research, assignment completion, resumes, job application completion, etc. Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.

Passenger Service Agent

United Airlines
02.2018 - 02.2019

Performed procedures to check in, process, schedule, transport, and escort passengers to/from aircraft and in the airport. Assisted passengers who had special needs, unaccompanied minors, and unique passengers on departures and arrivals. Solved issues that arose with passengers such as seating concerns, baggage matters, and upgrade requests. Offers customer information on flight schedules, routes, air movement requirements, and baggage limitations.

Pharmacy Technician & Sales Associate

Walgreens
08.2013 - 02.2018

Educated patients on possible drug interactions, potential side effects and optimal methods of administration. Compared prescription details against safety standards and insurance requirements to support patients. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

Associate of Arts - Business/Economics

Kennedy King College
01.2018

Skills

  • Written & Verbal Communication
  • Insurance Claims Processing
  • Logistics Management
  • Customer Service & Sales
  • Customer Relationship Management (CRM)

Certification

Licensed Paraprofessional, Illinois State Board of Education, 01/21, 01/27

Timeline

Paraprofessional

UChicago Charter School
10.2023 - Current

Teacher Assistant

Chicago Public Schools
10.2022 - 10.2023

Library Page

City of Chicago
07.2019 - 10.2022

Passenger Service Agent

United Airlines
02.2018 - 02.2019

Pharmacy Technician & Sales Associate

Walgreens
08.2013 - 02.2018

Associate of Arts - Business/Economics

Kennedy King College
Brianna Sparkman