BRIANNA SHIPBAUGH
Darien
Summary
Experienced Field Service Technician skilled in technical troubleshooting and customer service. Enhanced operational efficiency through team leadership and performance improvement. Managed IT inventory and delivered proactive support, ensuring technology integration and compliance. Focused on building positive relationships and driving team success.
Overview
9
9
years of professional experience
Work History
Field Service Technician
CVS Health
Chicago
03.2022 - Current
- Deliver proactive on-site customer service and clear communication to fully resolve issues.
- Conduct preventative maintenance, updates, upgrades, and equipment replacements to maintain operational efficiency.
- Install and configure new store technology, test connectivity, and ensure compliance with standards.
- Troubleshoot complex incidents and collaborate with technical teams to restore service and identify root causes.
- Deliver technical support for internal users and field employees, resolving issues with POS systems, pharmacy applications, photo kiosks, inventory management tools, PCs, and peripheral hardware.
- Record service activities and troubleshooting steps to ensure timely, trackable resolutions.
- Maintained inventory of IT parts to prevent delays in equipment servicing. by monitoring stock levels and placing orders to prevent delays.
Store Manager in Training
CVS Health
Streamwood
02.2021 - 03.2022
- Delivered exceptional customer service while addressing inquiries and identifying requirements.
- Executed daily customer-facing replenishment functions, enhancing product availability and supporting team development.
- Trained and coached new and existing employees to enhance team performance.
- Mentored team members, promoting a culture of continuous improvement and accountability.
- Managed scheduling for nineteen employees, ensuring efficient payroll processing and optimal staffing levels.
- Led a team in executing a cosmetic reset within a strict deadline at the store.
- Ensured compliance with operational procedures, including Asset Protection documentation and store organization.
- Supported receiving and delivery operations, maintaining organized backroom standards to facilitate smooth operations.
Operations Supervisor/ Manager
CVS Health
Chicago
07.2017 - 02.2021
- Scheduled weekly staff shifts and coached team members on compliance standards to ensure operational readiness.
- Collaborated with team members to develop skills and support career growth, enhancing overall team capability.
- Executed MyStore Health action plans and updated store planograms regularly.
- Maintained inventory through daily CFR functions to ensure availability.
- Enhanced store experience by assisting customers with products and effectively resolving issues to improve customer satisfaction.
Education
Bachelor of Science -
Colorado Technical University
Colorado Springs, CO08.2025
Skills
- Training and development
- Performance improvement
- Customer service
- Relationship building
- Prioritization and time management
- Team supervision
- Problem solving
- Technical support
- Problem resolution
- Courteous and professional
- Teamwork and coordination
- Accountability and work ethic
- Technical troubleshooting
- Installation and maintenance
- Network connectivity
- Positive attitude
- Hardware repair
- Team leadership
- Inventory management
- Preventive Maintenance
- MS office
- Verbal and written communication
Timeline
Field Service Technician
CVS Health
03.2022 - Current
Store Manager in Training
CVS Health
02.2021 - 03.2022
Operations Supervisor/ Manager
CVS Health
07.2017 - 02.2021
Bachelor of Science -
Colorado Technical University