Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Lane

Chicago

Summary

Highly motivated and forward-thinking professional adept at addressing team needs through innovative strategies and a strong focus on daily requirements. Skilled in coordinating schedules and workflows to meet business demands, demonstrating exceptional planning abilities. Possesses a superior work ethic and a resourceful, upbeat nature, driving success in all endeavors. Eager to secure an entry-level Apprentice Product Manager position and contribute to the achievement of company goals. Detail-oriented with the ability to handle multiple projects simultaneously, confident in delivering accurate results. Comprehensive knowledge of stock management and inventory control. Dedication to maintaining organized and accessible product displays showcases commitment to excellence. Reliability and adaptability ensure seamless team collaboration and exceptional customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

Hot Chi Chicken & Cone
06.2022 - Current
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Analyzed sales figures and identified areas for improvement.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.

Assistant Manager

Hot Chi Chicken & Cone
06.2022 - Current
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Grocery Shopper

Amazon Fresh
02.2021 - 07.2021
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
  • Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.

Store Associate

Amazon Fresh
02.2021 - 07.2021
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Barista

Sip and Savor
07.2020 - 02.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Volunteer

Faith Tabernacle Baptist Church
08.2014 - 06.2017
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Tutor

Bowen High School
06.2015 - 09.2015
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Developed student confidence through positive reinforcement strategies.

Education

High School Diploma -

Bowen High School
06.2017

Skills

  • Daily workflows

  • Safety processes and procedures

  • Creative problem-solving

  • Sales expertise

  • Client Service

  • Problem-Solving

  • Critical Thinking

  • Positive attitude

  • Team leadership

Certification

ServSafe Food Handler

Timeline

Shift Leader

Hot Chi Chicken & Cone
06.2022 - Current

Assistant Manager

Hot Chi Chicken & Cone
06.2022 - Current

Grocery Shopper

Amazon Fresh
02.2021 - 07.2021

Store Associate

Amazon Fresh
02.2021 - 07.2021

Barista

Sip and Savor
07.2020 - 02.2021

Tutor

Bowen High School
06.2015 - 09.2015

Volunteer

Faith Tabernacle Baptist Church
08.2014 - 06.2017

High School Diploma -

Bowen High School

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Brianna Lane