BRIANNA JORDAN

Leads Front Office operations across a dual-branded Hilton property, overseeing daily execution, labor strategy, and service delivery in a high-demand urban market.

• Manages labor strategy, scheduling, and payroll execution across both brands, aligning staffing models with forecasted demand and budgeted productivity targets
• Collaborates with Revenue and Sales leadership to influence pricing strategy, inventory controls, and demand forecasting
• Drives service standards, accountability, and operational consistency across both brands, ensuring alignment with Hilton brand expectations
• Increased convenience shop revenue by 33% through strategic merchandising, pricing, and inventory optimization
• Acts as a senior operational leader supporting cross-department performance and property-wide execution in partnership with hotel leadership

Played a key leadership role in the post-COVID reactivation of a full-service lifestyle hotel, supporting the rebuild of operations, staffing, and service delivery.

• Rebuilt Front Office operations from the ground up, including hiring, onboarding, scheduling, and workflow design during reopening
• Managed payroll, labor controls, and staffing strategy while scaling operations alongside phased reopening of F&B outlets and spa
• Assumed Front Office Director-level responsibilities during leadership transition, overseeing daily hotel operations and team performance
• Partnered with Revenue and Sales teams on compression strategy, premium inventory performance
• Maintained financial discipline and operational efficiency during a critical recovery period

• Supervised Front Office operations at a 1,641-room luxury property, managing large-scale service delivery and labor coordination in a high-volume environment
• Led and developed a team of 25 non-union team members while supporting productivity, service standards, and operational accountability
• Assisted with occupancy management, group arrival planning, and labor deployment during high-demand periods

• Oversaw nightly financial operations, including revenue reconciliation, reporting accuracy, and rate integrity
• Supported forecasting accuracy and financial reporting through detailed audit and analysis

• Selected to support operations at a 463-key luxury, union property during a critical transition period
• Led front desk and bell operations while navigating union labor dynamics and high-end service standards
• Led cross-functional teams to streamline operations and enhance guest satisfaction.