Brianna Jordan
Oak Lawn
Summary
Dynamic professional with a strong work ethic and proven track record in team management and customer service. Passionate about improving operational processes and enhancing guest experiences through effective training and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Dave and Busters
Orland Park, IL
04.2025 - Current
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with team members to ensure timely food delivery and service efficiency.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Assisted in menu knowledge and recommendations to support guest choices.
Assistant General Manager
Taco Bell
Homer Glen, IL
04.2022 - 05.2025
- Streamlined daily operations to enhance efficiency and service quality.
- Managed staff scheduling and training to ensure optimal team performance.
- Implemented inventory control measures to minimize waste and reduce costs.
- Developed and maintained operational standards for customer service excellence.
Shift Manager
Wingstop
Homer Glen, IL
07.2023 - 11.2024
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on service protocols and product knowledge.
- Managed inventory levels, coordinating supply orders to minimize shortages.
- Implemented staff scheduling to optimize labor efficiency during peak hours.
Front Desk Receptionist
Advanced Physicians
Crest Hill, IL
07.2022 - 11.2023
- Managed daily front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Trained new team members on front desk procedures and customer service best practices.
Education
High School Diploma -
Oak Lawn High School
Oak Lawn, IL04.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Problem-solving
- Time management
- Team management
- Hiring and training
- Google Docs, Excel, and basic computer skills
Certification
- PT - Phlebotomy Technician
Languages
English
Spanish
Limited Working
Timeline
Server
Dave and Busters
04.2025 - Current
Shift Manager
Wingstop
07.2023 - 11.2024
Front Desk Receptionist
Advanced Physicians
07.2022 - 11.2023
Assistant General Manager
Taco Bell
04.2022 - 05.2025
High School Diploma -
Oak Lawn High School